Role Description:
Job Summary.
Booking.com B.V. (the company behind Booking.com™, the market-leading online hotel reservation service in the world) is looking for a Business Continuity Manager with experience across the Business Continuity (BC) life-cycle, specializing in building and delivering BC capabilities from the ground up. The position will offer a high degree of visibility as we take BC from theory to practice.
About the role:
The Group Business Continuity Manager is considered a crucial role in the second line of defense of Booking.com in protection of their people, customers, partners and assets. The BC team falls within the wider Group Security and Resilience (GSR) team, and is tasked with building Bookings’ resilience across the organization. The new Business Continuity Manager will be vital in translating BC strategy, policy, and planning to our stakeholders across the organization. You will be instrumental in leveraging the heightened awareness around resiliency to deliver a best-in-class BC capability in a dynamic, challenging, and rewarding environment. This role will join the current BC team and help lay the foundational elements needed such as risk assessments, business impact assessments, BC governance, and compliance.
This position requires a high degree of flexibility, independence, and the ability to problem-solve.
Key Responsibilities and Duties:
Create and manage the introduction and initial implementation of Business Continuity across the business
Influence leadership and key teams throughout the business to support and invest in BC, ensuring a reliable and working ‘First line’
With little direction and working with key stakeholders, lead an enterprise Business Impact Analysis, Risk Assessments, to identify the key risks to operations, mapping critical functions, and prioritizing bespoke BC roll-out
Function as a point of contact for BC, creating strong formal and informal networks with cross-functional partners to drive engagement and capability viability
Assist in delivering the Global Business Continuity Roadmap, ensuring alignment with Operational Resilience, IT Disaster Recovery, and Global Crisis Response
Review and assess Key 3rd party & partner BC arrangements
Benchmark industry best practices and drive continuous improvement for the BC capability, deep-diving into data, processes, systems, and challenges
Enhance the maturity of the BC capability to align with ISO 22301 and NIST, NIS2 requirements
Support periodic or ad hoc compliance and audit reviews
Conduct plan development, training, and exercise workshops with business units to raise business continuity awareness and preparedness for crisis or business disruptive events
Support BHFS requirements in relation to resilience and ensure their inclusion in capability delivery
Challenges assumptions about “the way things are done”
5+ years of experience developing business continuity capabilities and successfully executing implementation in complex, decentralized environments, ideally in the tech industry. IT Disaster Recovery (Information Technology focus) expertise highly desired
Experience with embedding regulatory compliant BC capabilities in Financial services environments
IT Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification is a plus
First-class project management, highly organized and focused on prioritization, planning, tracking, and coordination across teams with strong attention to detail in a fast-moving, high pressured environment
Demonstrated stakeholder management skills, you must be able to positively influence decision making at all levels of the organization, including senior global leadership. Must be able to grow and foster strong relationships with employees across functions and geographic locations
Must be able to articulate the organizational, customer, business, technology benefits of Business Continuity to stakeholders in a manner that is meaningful to them
Familiarity in implementing/operating BC management systems (Riskonnect, Service Now, other.)
Excellent google suite, Microsoft office skills, and ease with adapting to new technology
Experience in crisis management and/ or technical major incident management (significant disruptions) and/ or cyber security is a plus.
Excellent communication skills (oral and written to unique audiences), you must be able to guide and positively influence our stakeholders while building trust and cooperation
Must be available to respond to incidents outside of regular business hours when required
This role may require on-call availability
Knowledge Level of knowledge: Advanced (5-8 years)
Level of Education: Bachelors degree or equivalent professional experience
Years of relevant working experience: 5 - 8 years
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
