Global HR Service Management Specialist
As a Global HR Service Management Specialist, you will drive continuous improvement of our HR Service Delivery Model, ensuring operational excellence, service consistency, and an outstanding employee experience. You will collaborate closely within Regional HR & Global Services and our Functions to optimize HR services, improve service performance, and support strategic HR transformation initiatives.
Key Responsibilities
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Service Delivery Management: Act as the subject matter expert for the HR Service Delivery Model, ensuring consistent execution of HR services and alignment with global service standards. Partner with HR service teams to drive service excellence and operational effectiveness.
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Service Performance & Governance: Define, monitor, and continuously improve service performance through KPIs, SLAs, operational reporting, and governance processes. Ensure services are delivered in line with agreed standards and organizational objectives.
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Continuous Improvement: Identify process inefficiencies and service gaps, driving improvements across HR operations. Support the implementation of standardized ways of working and contribute to Shift Left initiatives within the service delivery model.
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Employee Experience: Enhance employee and manager experiences by improving HR services, self service capabilities, support channels, and knowledge management practices.
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Technology & Automation: Partner with HR Technology, Digital, and ICT teams to improve service management platforms such as TOPdesk, optimize workflows, and identify automation opportunities that increase efficiency and service quality.
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Stakeholder Collaboration: Collaborate with Global HR Services, Regional HR teams and the Functions to align priorities, drive service improvements, and support HR transformation initiatives.
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Advisory & Continuous Improvement: Act as a trusted advisor on service management practices, leveraging operational insights and employee feedback to continuously improve HR service delivery.
Day-to-Day Activities
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Drive continuous improvement of HR services and service delivery processes.
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Monitor and analyse service performance metrics, trends, and employee feedback.
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Manage service inquiries, issues, and requests in line with SLAs.
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Maintain and improve knowledge articles, work instructions, and service documentation.
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Support governance activities, service reviews, and operational improvement initiatives.
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Participate in HR service transformation and digitalization projects.
Your Profile
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Bachelor’s degree in Human Resources, Business Administration, Information Management, or a related field.
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At least 5 years of experience in HR Operations, HR Shared Services, Service Management, or Process Improvement.
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Experience with service management platforms such as PowerBi, TOPdesk, Workday, or comparable solutions.
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Proven experience in service reporting, analytics, and continuous improvement initiatives.
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Knowledge of service management frameworks such as ITIL is preferred.
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Experience working in an international and matrix organization.
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Ability to work with senior stakeholders and advise on HR service delivery improvements.
Skills and Competencies
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Strong analytical and problem-solving skills with attention to detail.
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Excellent communication and stakeholder management abilities.
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Service-oriented mindset with a strong focus on employee experience.
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Ability to translate operational insights into improvement initiatives.
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Strong collaboration skills and ability to work effectively in a global team.
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Proficiency in English, both written and spoken.
What do we offer?
This position offers a competitive salary range of € 4.900 to € 5.900 per month (excluding 8% holiday allowance).
On top of your fixed salary you’ll receive the following secondary benefits:
40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300,- per calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.
Contact
If this opportunity aligns with your expertise and ambitions, we invite you to apply by submitting your CV and cover letter. For further information, please contact [email protected] (Recruiter)
Diversity & Inclusion
Vanderlande embraces diversity in all its forms. We welcome qualified applicants regardless of race, religion, gender, sexual orientation, age, or disability status.
