3 beste vacatures voor de functie van customer service manager in amstelveen (nieuwe medewerkers gezocht)

Customer Success Intern
OpenUp —Amsterdam
- Engels
- Analytisch vermogen
- Bedrijfskunde
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Team Lead - Technical Support
Adyen —Amsterdam
- Fulltime
- Hybride werken
- Teammanagement
- APIs
- Communicatieve vaardigheden
Enterprise Customer Success Manager - Benelux
Trustpilot —Amsterdam
- Engels
- Stage
- Marketing
- Mentale gezondheidszorgprogramma's

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Customer Success Intern

OpenUp
Amsterdam

Snel solliciteren

Vacaturegegevens

Kwalificaties

Engels
Analytisch vermogen
Bedrijfskunde

Volledige vacaturetekst

Who we are

At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive, practical mental health services.

Through our platform, clients access 1:1 check-ins, online courses, group sessions, mindfulness practices, and a team of committed well-being experts. We take a holistic approach — connecting mental and physical health through lifestyle factors like nutrition, sleep, and stress management.

We work with over 2,000 organisations including Rabobank, Deloitte, Decathlon, KPMG, and McDonald's, giving 500K+ employees access to meaningful support. Ranked in the Top 3 on LinkedIn's Top Startups list for 2023, 2024 & 2025, we keep growing — and we're looking for people who want to grow with us.

The role

This is a role for someone who wants to build, not observe.

You'll work directly with our CS leadership team on one of our most important strategic priorities: making our SMB segment scalable. That means designing onboarding flows that don't rely on manual effort, creating activation materials that HR teams can actually use, and helping our support function stop answering the same questions twice.

The internship runs 6–7 months, starting as soon as possible. You'll be based in our Amsterdam office, working in both Dutch and English.

What you'll do

SMB Onboarding & Automation (~40%)

Help design and document a scalable, automation-first onboarding flow for SMB clients
Map current onboarding steps and identify where human touchpoints can be replaced or supported by automation
Work with our Implementation and CS teams to test and iterate on new onboarding sequences

Activation Materials (~35%)

Create ready-to-use activation materials — email templates, campaign flows, how-to guides — that HR teams and employees can use to drive platform engagement
Research activation benchmarks across industries and company sizes to define what "good" looks like
Support the development of structured playbooks for CSCs to use across the customer lifecycle

Support Function Scaling (~25%)

Analyse inbound support patterns to identify recurring questions and avoidable requests
Help build a self-service knowledge base and FAQ structure to reduce reactive load on the team
Support the creation of clear escalation triggers and response frameworks

This is not a shadowing role. You'll own real workstreams from day one.

What you bring

Currently studying towards an HBO or WO degree, preferably in Business, Communication, Psychology, or a related field
A structured, analytical mindset — you think in processes and spot what's inefficient
Proactive by default: you identify what needs doing and do it
Clear communicator in both Dutch and English, written and spoken
Comfortable working with tools like Notion, Google Workspace, or similar
Available for 6–7 months from our Amsterdam office, starting as soon as possible

At OpenUp, everyone is welcome to apply regardless of age, gender, background, nationality, or any other characteristic. What matters to us is high performance, a real drive to make an impact and the ambition to become the European market leader. If you're ready to OpenUp, join us!

We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.

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customer service manager vacatures in amstelveen

Customer Success Intern

Team Lead - Technical Support

Enterprise Customer Success Manager - Benelux

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in amstelveen

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