20 beste vacatures voor de functie van founding python engineer, billing & in weesp (nieuwe medewerkers gezocht)

Customer Success Manager
iSpeedToLead —Amsterdam
- Fulltime
- Thuiswerk
- Engels
- SQL
- Flexibele werkuren
- Aanbrengbonus
Snel solliciteren
17 uur
Deal Desk Manager (20-30 hours a week) (f/m/d)
Apaleo —Amsterdam
- Thuiswerk
Snel solliciteren
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Tesla —Amsterdam
- Engels
- SQL
- Agile
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Booking.com —Amsterdam Centrum
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- Wiskunde
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Ogilvy —Amsterdam
- Management
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- Begeleiding
7 dagen
Operations Agent Road Import/Export
AIT Worldwide Logistics, Inc. —Amsterdam
- Fulltime
- Engels
- Windows
- Microsoft Office
- Productkorting werknemers
5 dagen
Charging Payments & Supplier Specialist (Norwegian speaking) - Fixed Term Contract EMEA
Tesla —Amsterdam
- Bachelor
- Accountancy
- Communicatieve vaardigheden
Dutch Customer Care - Work On-site or Remote in Greece
Next Job Abroad —Amsterdam
- Weekendbeschikbaarheid
- Hybride werken
- Engels
- Windows
- Communicatieve vaardigheden
- Taaltraining aangeboden
- Flexibele werkuren
Snel solliciteren
Senior Product Manager - BKNG Adtech
Booking.com —Amsterdam Centrum
- Fulltime
- Productmanagement
- Verhuisvergoeding
SAP IS-U Lead – Client Contact Center
Accenture —Amsterdam
- Fulltime
- DevOps
- Engels
- Agile
- Zorgverzekering
- Flexibele werkuren
Operations Agent Export
AIT Worldwide Logistics, Inc. —Rozenburg
- Fulltime
- Engels
- Windows
- Microsoft Office
- Productkorting werknemers
Groups, Meetings & Event Executive
PPHE Hotel Group —Amsterdam Westpoort
- Verkoopervaring
- Hotel
- Communicatieve vaardigheden
- Zorgverzekering
Snel solliciteren
Partner Engagement Manager - EMEA
Netflix —Amsterdam
- Analytisch vermogen
- Communicatieve vaardigheden
- Marketing
21 uur
Customer Care Receptionist
Brivo —Amsterdam-Zuidoost
- € 18 per uur
- Fulltime
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VP & Staff Software Engineer(s)
Share —Amsterdam
- Fulltime
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Subregional Buyer
Digital Realty —Amsterdam
- Fulltime
- ERP systemen
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Assistant F&B Manager
Sofitel Legend The Grand Amsterdam —Amsterdam
- Fulltime
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(AMS) Air Export - Customer Service Representative
Morrison Express —Rozenburg
- Fulltime
Snel solliciteren
Dutch Customer Service Representative | Relocate to Greece
Next Job Abroad —Amsterdam
- Fulltime
- Hybride werken
- Engels
- Hotel
- Productkorting werknemers
- Verhuisvergoeding
Snel solliciteren
Supervisor Export
AIT Worldwide Logistics, Inc. —Rozenburg
- Fulltime
- Engels
- Magazijn
- ICT
- Productkorting werknemers

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Customer Success Manager

iSpeedToLead
Amsterdam

Snel solliciteren

Vacaturegegevens

Fulltime
17 uur geleden

Secundaire arbeidsvoorwaarden

Flexibele werkuren
Aanbrengbonus

Kwalificaties

Oekraïens
Leadgeneratie
Engels
SQL
HubSpot
Accountbeheer

Volledige vacaturetekst

About iSpeedToLead

iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.

About the role

This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.

You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.

One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.

Key responsibilities

Onboarding and activation

Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.

Account health and retention

Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.
Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.
Run save conversations on at-risk accounts and document what worked, by reason code.

Escalations and problem-solving

Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.
Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.
Operate within agreed refund and credit authority limits, and defend those decisions with data.

Voice of the customer

Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.
Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.
Advocate for the product changes that would remove recurring causes of churn.

Process and reporting

Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation.
Maintain accurate account records and interaction history in our systems.
Report on retention metrics weekly, and own the definitions behind them.

Collaboration

Work daily with sales on the handoff of new buyers, and with support on ticket patterns.
Partner with product and analytics on lifecycle experiments and instrumentation.

Requirements

2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
Written and spoken English at C1 level, customer-facing, at volume.
Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.
Practical use of AI tools in your daily workflow (call summarisation, drafting, triage) with examples you can show.
A minimum of 4 hours of daily overlap with US Eastern Time.

Nice to have

Experience in real estate, proptech, lead generation, or a marketplace with wallet or prepaid-balance mechanics.
Familiarity with Intercom, HubSpot, or a comparable CRM and support stack.
Experience designing lifecycle email or automation flows.
Ukrainian or Russian in addition to English.

What we offer

Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
A greenfield function. You design how Customer Success works here.
Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
Remote work with flexible hours inside the required US overlap.
Referral bonus of USD 3,000 after probation for anyone you bring in.

Snel solliciteren

Verfijn je zoekopdracht

founding python engineer, billing & vacatures in weesp

Customer Success Manager

Deal Desk Manager (20-30 hours a week) (f/m/d)

Product Manager, Vehicle Billing

Campaign Manager Advertising - Booking Ads

Head of Sport : Wilson Hartnell (part of the Ogilvy and WPP network)

Operations Agent Road Import/Export

Charging Payments & Supplier Specialist (Norwegian speaking) - Fixed Term Contract EMEA

Dutch Customer Care - Work On-site or Remote in Greece

Senior Product Manager - BKNG Adtech

SAP IS-U Lead – Client Contact Center

Operations Agent Export

Groups, Meetings & Event Executive

Partner Engagement Manager - EMEA

Customer Care Receptionist

VP & Staff Software Engineer(s)

Subregional Buyer

Assistant F&B Manager

(AMS) Air Export - Customer Service Representative

Dutch Customer Service Representative | Relocate to Greece

Supervisor Export

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van founding python engineer, billing & in weesp

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