JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Facilities Manager for our Integrated Facility Management business line on our Amazon account dedicated team.
Role Purpose
The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the role holder will be the person responsible for service delivery at specified locations, measured by contractual KPIs or SLAs. The role has functional accountability for an assigned sector of Client Sites, with responsibility for all aspects of client and tenant satisfaction.
The FM works directly with the local client to ensure thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve required standards. Once developed, the FM oversees the implementation of all approved initiatives and programs by managing and coordinating the efforts of the FM team (including direct reports, service providers, contractors, and building employees) to achieve goals. The FM represents Jones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.
What this job involves
Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.)
Preparation and distribution of Quarterly/Annual Business Review (QBR/ABR) information to client's satisfaction
Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams
Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client (e.g. external maintenance, central plant management)
Space evaluation and planning, updating of floor plans using client's architect partners
Responsibility for meeting KPIs and SLAs defined within the contract
Project Management during built-out phases, liaising with architects/landlords, organizing work schedules
Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles
Site Inspections (with other members of Facility Team): daily cleaning, heating, ventilation, air conditioning, landscaping (when present)
Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues
Establish and operate the information systems necessary for effective scheduling and recording of contract work
Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts
Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.)
Negotiate, renegotiate and maintain contracts with vendors in alignment with the procurement team
Planning and budgeting of internal fit out works and technical installations
Purchasing of furniture, organization of internal departmental office/space moves
Manage a team of receptionists and an Office Services Coordinator/Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices (roles not present on every site)
General administration of department (holidays, training, performance reviews etc.)
Guarantee safety standards in compliance with EHS policies and strategies by monitoring the following activities:
Management of assets, systems and procedures according to local legislation (TU 81/08) in collaboration with the FMs, RSPP JLL and the reference account for all sites in the assigned country
Preparation and updating in agreement with the EHS manager of the safety documentation for the services provided both ordinary and extra works (DUVRI) and evacuation plan
Coordinate the recruitment campaign and training for the first aid and firefighting teams
Coordinate site evacuation drills
Point of Contact for security/alarm responding
Deputise/provide cover for Office Services Coordinator/Building Operations Coordinator when appropriate
All additional duties commensurate to the level of the role
Sounds like you? To apply you need to have:
Ideally 6+ years of experience in Facilities Management role within a large commercial organization
Experience of owning facilities contracts and supplier/contractor management
Experience with EU Facility legislation and governing bodies
Quality Assurance knowledge and experience desirable
Fluency in local language and English essential
Customer focused
Assertive
Possess cultural awareness and sensitivity
Decision making/complex problem solving:
Proactively gathers information from appropriate sources
Probes/considers all of the facts
Considers other perspectives
Refers to long term plans and goals, draws sound inferences
Prioritizes key factors
Acts decisively, promptly and confidently
Able to operate with limited guidance
Excellent verbal and written communication
Strong communication skills, leadership, teamwork, analysis, judgment and customer focus
Planning and organizing:
Able to evaluate priorities and re-juggle as appropriate
Able to resolve conflict and communicate intentions clearly
Deliver on time and with high quality results
A self-starter who possesses intellectual curiosity
A proven team player at ease with sleeves rolled up approach
Spreadsheets and word processing
High level of IT literacy
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
