Job Description:
Dentsu is an integrated growth and transformation partner to some of the world’s leading organisations. Founded in Tokyo in 1901, dentsu now operates in approximately 120 countries, bringing together media, creative, customer experience, data, and technology to help clients unlock growth and navigate change.
About Carat
Carat, the world’s first media agency and part of dentsu, partners with ambitious global brands to build modern businesses through people-led media. Combining empathy, strategy, technology, and integrated media expertise, Carat delivers planning, investment, and experience design that drives performance and transformation.
Client Overview
Heineken is one of dentsu’s most exciting global clients: an iconic business accelerating a global marketing transformation across its International Brands portfolio, including Amstel, Desperados, Birra Moretti, and Tiger. This is a rare opportunity to shape brand-building at scale, balancing global ambition with local relevance.
THE ROLE
As Global Account Manager, you will play a supporting role across dentsu’s bespoke service model for our client. Partnering closely with the Global Client Lead and wider account team, you will help shape, embed, and accelerate our clients global marketing transformation across its International Brands portfolio.
We are looking for a Account Manager with proven experience across global through-the-line planning, complex stakeholder management, and multi-market delivery. The right person will combine strategic clarity with resilience, maturity, diplomacy, and the ability to build trusted relationships across the client, dentsu, and partner agency teams.
Role Purpose:
The Global Account Manager provides client leadership across our clients International Brands, based in Amsterdam. The role is focused on creating alignment across global brand teams, markets, disciplines, and creative agency partners to deliver stronger marketing outcomes and growth for the client.
Key accountabilities :
Managing the Business: Support multiple workstreams by organising resources effectively and ensuring smooth delivery against agreed processes.
Client Relationship Management: Provide strong client service, work closely with the CAD/CD, and maintain a solid understanding of each client’s products and priorities.
Client Growth: Spot opportunities to expand work with clients through cross‑sell or up‑sell conversations.
Network & Stakeholder Coordination: Handle client requests promptly and accurately, working seamlessly with local markets and dentsu teams.
Sharing Best Practice: Promote consistent, high‑quality work by sharing learnings and best practice across teams and markets.
Financial Management: Manage PO creation, budget tracking, monthly reconciliations, and ensure all financial processes are accurate and on time.
New Business & People Leadership: Support new business efforts and help develop direct reports through clear objectives, regular feedback, and positive leadership.
Planning & Activation: Use dentsu tools to build smart consumer journeys, support strategy development, coordinate planning sessions, and apply optimisation learnings to future campaigns.
Professional Skills:
The ideal candidate will bring strong global account management credentials, deep media planning expertise, commercial instinct, and the relationship skills to lead confidently across markets, functions, and partner agencies.
Commercial Awareness: Understands contract terms, evaluates plans with a commercial lens, and stays aware of client‑sector trends and wider market shifts.
Media & Strategy Skills: Comfortable using dentsu tools, applying core marketing and media principles, analysing data, and planning across BOE and digital channels.
Communication Skills: Strong writer, presenter, and communicator who builds trust with stakeholders and maintains excellent attention to detail.
Organisation & Delivery: Manages timelines confidently, anticipates risks, and stays steady and solutions‑focused under pressure.
Team Leadership: Provides clear feedback, handles challenging conversations effectively, delegates appropriately, and supports team growth.
Collaboration: Builds strong relationships across internal teams, maintains regular communication, and shares insights to support better outcomes.
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
What does dentsu offer?
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A culture of Innovation and Radical Collaboration;
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At dentsu media, we are passionate about fostering a culture of innovation, where creativity, exploration, and experimentation are encouraged. We believe that by pushing the boundaries of what's possible, we can deliver groundbreaking solutions for our clients and shape the future of media and marketing;
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Immerse yourself in a dynamic and inspiring environment where modern media solutions, innovation and radical collaboration are at the heart of everything we do;
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Not only is it an incredibly fun place to work but as part of a multinational organization there are many opportunities to advance your career within the wider business once you have proven yourself.
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Hybrid Work Model: Work from home (40%) and join us in our buzzing Amsterdam office (60%) with coffee, water views and good vibes;
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Career Path: Clear growth opportunities within a global agency network;
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People-First Culture: Be part of a diverse, supportive team that values authenticity, curiosity, and collaboration;
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Fun and Culture: At dentsu we believe in being a force for good! This includes volunteering days and offsites, to team celebrations. We believe in building strong connections while doing great work together;
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30 paid days off per year, including 25 flexible days and 5 fixed dentsu holidays. This also includes 3 mental well-being days, as we prioritize your mental health and personal balance. Plus, you get 2 additional days off for volunteering, so you can give back to causes that matter to you.
And if you don’t tick every box just yet, no worries, let’s have a chat and explore how we can support your growth through learning and development.
Inclusion and Diversity
At dentsu, we strive for an inclusive and empowering workplace where everyone has equal opportunities to thrive. Where everyone is welcome and safe to bring their full authentic self to work and feel empowered to speak out.
#LI-Hybrid
#LI-CARAT
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Location:
Amsterdam
Brand:
Global Carat
Time Type:
Full time
Contract Type:
Permanent
