Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off.
This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.
What you'll do
Getting clients off to a strong start
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Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative
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Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
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Catch and fix friction before the client feels it
Knowing your clients better than anyone else at Get-e
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Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
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Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
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Spot when a client is quietly struggling before they have to complain about it
Making things right when they go wrong
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Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
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Be proactive about bad news. Clients should hear it from you before they have to ask
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Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed
Helping clients get more out of Get-e
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Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
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Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs
Outcomes
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Clients say you know their business and treat you as a trusted partner, not a support line
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New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics
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Clients experience fewer surprises and faster, more human resolutions when something does go wrong
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Retention and satisfaction improve within your portfolio because clients feel owned, not queued
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Clients see you proactively bringing them value, not just responding when asked
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5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus)
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You build real relationships. Clients remember you, not just your resolution time
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Genuinely curious about how your clients' businesses work, so you can anticipate what they need
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Strong written and verbal communication; confident and calm handling sensitive situations
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Commercially minded. You can spot when a client relationship has room to grow, not just room to fix
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Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it
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Strong English (Dutch or other European languages a plus)
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Experience in the aviation, travel or mobility industry is a big plus
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You're based in the Netherlands
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NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses.
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Experience Our Service: Use our cab service yourself, twice a year.
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Healthy Lifestyle: Fresh fruit in the canteen, plus meal discount options.
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On-site Gym: Access to our fully equipped office gym.
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Holiday Allowance: 8% holiday allowance.
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Vacation Days: 25 days a year.
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Remote Work: Hybrid (2 days from home), with up to 2 weeks working from abroad.
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Pension Contribution: 2.5% employer contribution.
Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.
We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.
We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.
At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:
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Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
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Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
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Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.
If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.
