An Amazing Career Opportunity for a Manager, Service
Location: Veldhoven, NL
Job ID: 49351
IAI industrial systems has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Summary
By joining our team, you will be part of the Service department. This department is responsible for ensuring our systems at customers are operational and run smoothly, so our customers are able to run production. By means of regular in field maintenance, quick response to defects and reliable remote support, the team ensures our customers can continuously rely on our systems.
Essential Duties
- Leading the Field Service Engineering team (24 employees) and taking care of employee development including external and internal training;
- Ensuring the correct composition of the team and monitoring work quality and quantity of the Field Service Engineers;
- Creating the maintenance planning together with the Service Coordinator to fulfil contractual agreements;
- Promoting a customer-oriented attitude and ambassadorial function of the Field Service Engineers;
- Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods;
- Ensuring preventive and corrective maintenance takes place according to defined standards and working methods.
Primary Duties
Communication
- Review financial performance and investment plans with the Director of Operations.
- Discuss long-term planning, overall business operations, and cross-functional collaboration with the Director of Operations.
- Communicate and coordinate daily operational activities with departmental team members.
- Prepare and present monthly operational and financial reports.
- Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers (English-speaking), within delegated authority limits.
Responsibility
- Establish and manage the service department budget.
- Drive revenue growth and profitability.
- Ensure the optimal utilization of personnel and resources.
- Develop and maintain effective weekly operational planning and scheduling.
- Negotiate, manage, maintain, and amend agreements and contracts with international customers.
- Continuously improve operational efficiency and effectiveness.
- Develop and maintain competitive maintenance and service pricing strategies.
- Ensure adequate staffing levels and foster the continuous development of knowledge, skills, and competencies within the department.
Essential Qualifications
- Minimum of 5-10 years working experience in leading an international service organization.
- Strong communicational and organizational skills;
- Experience with change management;
- Experience with international customers;
- Excellent written and spoken Dutch and English is required, additional languages are a plus;
- Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport.
Preferred Qualifications
- Bachelor’s degree in technical studies;
Language Skills
- English fluency
- Dutch language
Work Requirements
- Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
- Must be legally eligible to work in the country in which you are hired.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact
[email protected].
Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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