20 beste vacatures voor de functie van customer success manager in 2134 hoofddorp (nieuwe medewerkers gezocht)

Customer Success Manager (Mid-Market)
Effectory —Amsterdam Centrum
- € 57.700 - € 69.200 per jaar
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
- Budget voor professionele ontwikkeling
- Flexibele werkuren
Snel solliciteren
Manager, Customer Success
Assent —Amsterdam
- € 100.000 - € 115.000 per jaar
- Fulltime
- Hybride werken
- Projectmanagement
- Begeleiding
- Managementervaring
Principal Customer Success Manager (Mid-Market)
Effectory —Amsterdam Centrum
- € 75.000 - € 86.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Teammanagement
- Budget voor professionele ontwikkeling
- Flexibele werkuren
Snel solliciteren
9 dagen
Customer Success Specialist for EMEA
Kaizo —Amsterdam Centrum
- Fulltime
- Thuiswerk
- Spaans
- Salesforce
- Engels
Snel solliciteren
Senior Customer Success Manager and Account Manager
Younium —Amsterdam
- Hybride werken
- ERP systemen
- Engels
- Contracten
- Flexibele werkuren
Customer Success Manager (EMEA)
Ansarada —Amsterdam
- Fulltime
- Financiële diensten
Customer Success Manager BENELUX (m/f/x)
Eye Security —Amsterdam
- Fulltime
- Thuiswerk
- Salesforce
- Engels
- Analytisch vermogen
10 dagen
Digital Customer Success Manager - Benelux
Tellent —Amsterdam
- € 50.000 - € 65.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Werk vanuit huis
9 dagen
Customer Success Manager
Meltwater Group —Amsterdam
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
Customer Success Manager III - Dutch Speaking
Equinix —Amsterdam
- Fulltime
- Management
- Verkoopervaring
- Salesforce
Head of Customer Success
GreenFlux —Amsterdam Oost
- Fulltime
- Hybride werken
- Microsoft Excel
- Salesforce
- Engels
- Verhuisvergoeding
Snel solliciteren
Senior Customer Success Manager
Smartly.io —Amsterdam
- Hybride werken
- Engels
- Communicatieve vaardigheden
Customer Success Manager
NCR —Amsterdam
- Fulltime
- Analytisch vermogen
- Restaurantervaring
- Communicatieve vaardigheden
Regional Business Development Manager - English Market
West Coast Supply Group —Hoofddorp
- Fulltime
- Verkoopervaring
- Marketing
- Engels
- Reiskostenvergoeding
Snel solliciteren
Manager, Customer Experience
Convey —Amsterdam
- Hybride werken
- Spaans
- Management
- Salesforce
9 dagen
Partner Success Manager
Transferz —Amsterdam
- € 62.000 - € 75.000 per jaar
- Fulltime
- Hybride werken
- Spaans
- Engels
- Analytisch vermogen
Snel solliciteren
13 dagen
Technical Support Supervisor - Northern Europe and Distributors
IDEXX —Hoofddorp
- Fulltime
- Management
- Engels
- Bachelor
Manager, Customer Solutions Management, AWS Europe North
Amazon Web Services EMEA SARL, Dutch Branch —Amsterdam
- Fulltime
- Management
- Engels
- Personeelswerving
Senior Customer Success Manager
Smartly —Amsterdam
- Hybride werken
- Engels
- Communicatieve vaardigheden
Snel solliciteren
Customer Success Manager – Digital Solutions (Europe)
JLG —Amsterdam Zuid
- Engels

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Customer Success Manager (Mid-Market)

Effectory -
Amsterdam Centrum

Snel solliciteren

Vacaturegegevens

Fulltime
€ 57.700 - € 69.200 per jaar

Secundaire arbeidsvoorwaarden

Sabbatical
Budget voor professionele ontwikkeling
Flexibele werkuren

Kwalificaties

Engels
Bachelor
Accountbeheer
Communicatieve vaardigheden

Volledige vacaturetekst

Effectory is Europe's leading employee feedback solution. With our platform, HR and management collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years' experience, our 200 specialists in Amsterdam and Munich support more than 800 organizations in 70+ countries. Now more than ever, HR is an integral part of business strategy - which is why our feedback solution is tailor-made for strategic HR.

Our mission: to improve the working world by giving employees a voice and making sure their feedback has an impact.

The role:

We’re looking for an Mid-Market Customer Success Manager to help a broad portfolio of Mid-Market customers in the Benelux succeed with our platform. You’ll manage a book of around 50 customers, ensuring they adopt Effectory effectively, realize measurable outcomes, and grow with us.

This is a hands-on role for someone who thrives on customer engagement, problem-solving, and enabling value at scale.

Your Mission

You will be the main point of contact for a large portfolio of Mid-Market customers (500-3000 employees), ensuring they get value from Effectory every step of the way. You’ll own the full customer lifecycle from adoption to renewal, identify opportunities for growth, and help shape how Effectory collaborates internally to deliver success at scale.

The salary range for this position is EUR 57.700,- and EUR 69.200,- gross per year OTE

What you’ll be doing:

Own Your Book of Business
Manage ±50 Mid-Market customers in Benelux, driving retention, renewals, and upsells. Collaborate with Consulting on larger expansion opportunities.

Drive Adoption & Engagement
Ensure consistent platform usage by linking customer goals to Effectory’s capabilities. Engage key stakeholders and lead sessions (QBRs, workshops) to drive adoption and value.

Enable Collaboration
Work closely with Consulting, Support, and Onboarding to ensure a seamless customer journey and align on customer needs.

Expansion & Growth
Identify and qualify expansion opportunities (CSQLs), promote new features, and guide customers to demos, webinars, and events.

Manage Risk & Escalations

Handle escalations when needed and proactively mitigate risks to secure successful renewals.

Measure Success
Use SPICED to track outcomes, monitor account health, and run regular check-ins and success reviews (e.g., twice per year).

Feedback Loop
Represent the voice of the customer internally and share actionable feedback to improve the product and customer experience.

What You Bring

3+ years of experience in Customer Success, account management, or a related customer-facing role in SaaS.
A strong customer-centric mindset and ability to manage a large, diverse book of Mid-Market accounts.
Solid communication skills and the ability to engage with operational and mid-senior stakeholders.
Comfortable owning the full customer lifecycle — from onboarding through renewal.
Strong organizational skills to manage and prioritize multiple accounts effectively.
Familiarity with SPICED or similar success planning frameworks is a plus.
Fluency in Dutch & English; Additional languages are a plus.

What we offer

Competitive base salary + holiday allowance, lucrative commission structure and company bonus
25 days annual leave + 4 company-wide cool-down days, your birthday off, and a day off to move house
Option to purchase extra holidays
Full additional parental leave for partners
Flexible working hours (7am–7pm), hybrid working model, and up to 4 months working from abroad
Commuter and work-from-home allowance + budget to set up your home office
Pension and access to financial advice
Annual Body & Mind budget for anything that energises or relaxes you
Personal learning budget + extensive internal development opportunities
Yearly Summer School & Winter School
Annual events: Winter Party, Summer Party & the legendary Big Day
A hot lunch made by our in-house chef at our Amsterdam office
A week of fun and interactive onboarding to get to know Effectory and your new colleagues
A sabbatical once every 5 years
A volunteer day to support a cause you care about

This Is How It Works

You want this job — submit your application
We're intrigued — join a phone call to introduce yourself and ask questions
We think it went well — we meet live (or on video) to get to know each other better
We like each other even more — you meet potential team members and get a pleasant grilling
We want to see you in action — you complete a case or assessment (if applicable)
The final hurdle — we agree on terms, sign, and you start

We want to be part of creating a more diverse, equitable and inclusive world of work. Even if you don't meet every requirement, we'd still really like to hear from you.

Snel solliciteren

Verfijn je zoekopdracht

customer success manager vacatures in 2134 hoofddorp

Customer Success Manager (Mid-Market)

Manager, Customer Success

Principal Customer Success Manager (Mid-Market)

Customer Success Specialist for EMEA

Senior Customer Success Manager and Account Manager

Customer Success Manager (EMEA)

Customer Success Manager BENELUX (m/f/x)

Digital Customer Success Manager - Benelux

Customer Success Manager

Customer Success Manager III - Dutch Speaking

Head of Customer Success

Senior Customer Success Manager

Customer Success Manager

Regional Business Development Manager - English Market

Manager, Customer Experience

Partner Success Manager

Technical Support Supervisor - Northern Europe and Distributors

Manager, Customer Solutions Management, AWS Europe North

Senior Customer Success Manager

Customer Success Manager – Digital Solutions (Europe)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer success manager in 2134 hoofddorp

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