Trading Support Representative ( Finnish Speaking )
As a Trading Support Representative, you’ll be a key point of contact for our clients, helping them navigate our trading platform and services. You’ll assist private and professional investors with a wide range of questions via telephone, email and chat. These may include, for example, questions about the platform, investment accounts, placing orders or different financial products.
The role also includes a significant amount of translation work between Finnish and English, as well as proofreading and reviewing various types of content. Fluency in both languages and excellent written communication skills are therefore essential.
You will also help manage the onboarding process for new clients, ensuring that the necessary information is collected and accurately recorded in our systems. Accuracy and attention to detail are particularly important given the legal and regulatory requirements we must comply with.
In addition to your day-to-day responsibilities, you will participate in various projects and contribute to the continuous development of our services and processes. The role offers a high level of responsibility from the beginning, giving you the opportunity to develop your knowledge of financial markets and grow into a financial industry professional. To support you along the way, we provide comprehensive training materials and access to a dedicated learning portal, making it easier for you to build your knowledge.
Who are you?
-
Excellent written and verbal communication skills in Finnish and English;
-
A passion for the financial world and investing, and an interest in different financial products;
-
A higher education degree;
-
Previous customer service experience is considered an advantage;
-
A detail-oriented and analytical approach;
-
A fast learner with a hands-on and quality-oriented mentality;
-
Tech-savvy and able to learn new programs quickly;
-
A service-oriented mindset and a genuine interest in helping customers;
-
A proactive and collaborative approach to work;
-
Planning to stay in the Netherlands for at least a year;
-
Experience in marketing, including Google Ads and WordPress, is not essential but advantageous.
What do we offer?
-
A competitive salary based on experience.
-
A historical office in the heart of Amsterdam.
-
A fixed 13th-month salary.
-
Pension scheme.
-
Travel expense reimbursement.
-
An annual training budget of €2,000, freely allocated to your professional development.
-
Team outings, social drinks, and an annual weekend trip with the entire team.
About LYNX
"LYNX helps you invest in yourself."
"Working at LYNX means joining the LYNX family."
"The development opportunities make LYNX the best place to work."
This is what our employees say about LYNX, and it reflects exactly what we aim to offer: an environment where you can get the best out of yourself.
From our offices in Amsterdam, Ghent, Berlin, and Prague, we work every day to provide private and professional clients with the best trading opportunities through a fast, user-friendly, and reliable platform.
LYNX is an international FinTech company where around 300 colleagues contribute to client success across Europe in an informal, collaborative, and growth-oriented environment.
