We challenge the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.
Working hours: 32-40 hours
Location: Utrecht
Experience level: Senior
As a Senior Manager within frog’s Platforms & Prototypes team, you will lead customer data, MarTech, CX-Tech, and AI-driven transformation initiatives for leading organizations. You will bridge business strategy, customer value, and technology by guiding multidisciplinary teams and helping clients realize measurable impact through customer-centric innovation.
In this role you will be working on:
- Leading customer experience, MarTech, and AI transformation programs from strategy through execution, advising clients on platforms such as Adobe, Salesforce, and Google.
- Designing and launching data-driven digital propositions, including loyalty programs, direct-to-consumer subscriptions, and MVP-led innovation initiatives.
- Driving GenAI adoption by prioritizing use cases, embedding responsible AI practices, and enabling real-time decision-making across marketing, sales, and service journeys.
- Managing commercial engagements, supporting business development, shaping proposals, defining project scope, and delivering measurable business outcomes.
- Coaching consultants and senior consultants while fostering a culture of innovation, experimentation, collaboration, and continuous learning.
- Working on projects such as reimagining personalization for a major Dutch retailer, designing GenAI-native marketing operating models, and implementing scalable multi-cloud MarTech ecosystems for international financial services organizations.
You have:
- 8-10+ years of experience leading CX, MarTech, customer data, AI/GenAI, loyalty, or digital transformation projects and programmes.
- A Master’s degree in Business, Marketing, Innovation, Artificial Intelligence, or a related field, combined with experience in consulting and stakeholder management.
- Proven experience building or leading the development of innovative digital platforms, products, prototypes, or emerging technology solutions from concept through implementation.
- Strong leadership, facilitation, and coaching skills, with experience managing workstreams, project teams, and client relationships.
- An understanding of emerging AI capabilities and a willingness to continuously learn, apply, and critically assess AI-driven solutions in your work.
- You will be leading proposals, bids, RFPs, client pitch contributions. You also will help shape innovative offerings and build trusted relationships with clients and be required to deliver new bookings of 1m per annum.
These criteria provide an indication of the profile we are looking for. If you do not meet every criterion but believe this role is a great fit for you, we warmly encourage you to apply or get in touch with us.
- A permanent contract from day one with a competitive salary.
- A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses.
- Get the future you want. You’ll have the freedom to explore, shape your own career, and follow training programs that align with your ambitions and growth path.
- 26 vacation days. Need more time off? You can buy extra days.
- A fully employer-funded pension with the option to make additional contributions.
- Hybrid way of working
- Work up to 45 days per year from abroad
- A high-performance laptop and a SIM card, both for work and personal use.
You will join frog's growing Platforms & Prototypes team, a multidisciplinary community of strategists, designers, engineers, architects, CX-Tech specialists, data scientists, and product builders. Together, we design, build, prototype, and scale innovative platforms, products, and AI-enabled solutions that create measurable business impact.
As part of frog and Capgemini Invent, you will collaborate with experts across strategy, design, data, AI, and business transformation. The team combines creativity, technology, and business innovation to help clients prepare for and thrive in the eco-digital era. You will have opportunities to work on high-impact projects across industries while contributing to our collaborative and learning-oriented culture.
Curious about the culture, way of working, and career opportunities at Capgemini? Join one of our events to meet our colleagues, hear their personal stories, and get an exclusive behind-the-scenes look at life at Capgemini. Visit our events page to explore upcoming events at our Utrecht Leidsche Rijn office.
To ensure the safety and integrity of our organization, a background check is part of the onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
