At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.
We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?
As a Sales Assistant, you will support the European sales organization of our Paints and Coatings business in achieving its commercial objectives by coordinating commercial processes, maintaining accurate customer and pricing data and assisting Account Managers across the region.
You will also act as a key point of contact for customers, coordinating activities related to orders, payments, and forecasting.
By serving as the interface between customers, sales teams, and other internal functions, you will help ensure an excellent customer experience, operational efficiency, and compliance with company processes.
- Act as the first point of contact for customer inquiries not directly related to order fulfillment, providing information such as SDS, TDS, carbon footprint data, vendor forms, and customer questionnaires.
- Support pricing activities by investigating price discrepancies, coordinating corrections, and maintaining accurate pricing information in relevant systems.
- Assist with order-to-cash processes by monitoring disputed invoices, resolving post-order issues, following up on zero-price orders, and identifying unusual order patterns.
- Support credit control activities, including overdue payments, invoice disputes, credit and debit notes, and order hold management.
- Partner with Key Account Managers to collect and maintain accurate customer forecast information.
- Coordinate customer master data updates, commercial conditions, SAP contracts, and other data management activities to ensure data accuracy and quality.
- Manage sample requests and deliveries, and support the resolution of sample-related inquiries and complaints.
- Coordinate sales leads and customer requests from marketing campaigns and digital channels, ensuring timely follow-up by the appropriate Account Manager.
- Administer rebate programs in line with approved customer agreements.
- Support customers with CRM and MyNouryon Portal-related inquiries, registrations, and complaint follow-up.
- Create and manage purchase orders and RFCA requests, ensuring timely processing and approvals.
- Collaborate with Sales, Customer Service, Master Data Management, Contract Management, and other internal teams to ensure seamless support for customers and commercial activities.
- Contribute to the continuous improvement and harmonization of sales support processes across Europe.
- A bachelor's degree in Business, Commercial Economics, Sales, or a related field, or equivalent professional experience.
- 3-5 years of experience in Sales Support, Customer Service, Commercial Operations, or a similar commercial role in a B2B environment.
- Experience working in an international and customer-focused business environment.
- Good knowledge of SAP, CRM systems, and Microsoft Office.
- Strong communication skills in English
- Highly organized, with a structured and detail-oriented approach to your work.
- Proactive and customer-focused, able to effectively manage multiple priorities in a dynamic environment.
- A strong team player who builds positive relationships and collaborates effectively across functions.
- Self-motivated and hands-on, with the ability to work independently and take ownership of your responsibilities
At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary.
- An employment contract for an indefinite period
- A competitive gross annual salary
- 35 holidays based on a full-time position
- A variable bonus
- An excellent pension plan with a strong contribution rate, most of which is paid by Nouryon.
- LifeCheck Employee Assistance Program: Free, confidential wellbeing support for you and your family
- Bright, modern offices with excellent public transport connections
- A welcoming, international team and a positive, enjoyable work environment
- An attractive bike plan
- A company fitness plan to stay active and healthy
- Tax-friendly perks
- Exclusive discounts on a wide range of products and services
This is a permanent position on a full-time basis, reporting to Matthijs Bults, Regional Sales Director Europe.
Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/
We look forward to receiving your application!
We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.
Explore careers and life at Nouryon
If you’re looking for your next career move, apply today and join Nouryon’s worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Visit our website and follow us on LinkedIn.
For additional information about the vacancy please contact Diana Martinez, Talent Acquisition Partner, [email protected]
#WeAreNouryon #GrowWithUs
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.
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