Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Deliver on CRE's Purpose to Delight the Customer through the four Keys: Safety, Courtesy, Community, and Efficiency.
At a single site (Hub, Club or Ramp), the Senior Host oversees hospitality services at high profile CRE sites, ensuring there's a strong culture of fun, community and connection. The Senior Host is an elevated hospitality role providing oversight of a dedicated on-site amenity such as a cafeteria or conference space including on-site food provision vendors, event coordination and creating office communications, responsible for providing an exceptional customer experience that delights all visitors and employees.
Cultivate and create a fun and creative workplace atmosphere that enriches the experience for Equinix employees, customers, and visitors.
As a “face" of the CRE org, you will create a positive vibe, professionally interact with site leadership, EAs, WRE, EECNS, Equinix customers and employees for event planning and execution as well as site communications.
You will create a sense of community in the workplace through planning and delivery of events and activities that give our customers an exceptional workplace experience.
You will get to know your customers well so you can anticipate their needs before they arise and can enhance and personalize their experience.
Responsibilities
Oversee multiple sites or a Hub site to ensure they meet Operational Excellence standards and customer needs
Accountable for smooth running of multiple locations, ensuring consistency in delivery across offices and parking areas (if applicable)
Ensure daily floor walkthroughs are conducted, checking that all sites meet Operational Excellence standards and fulfills the needs of customers and visitors
If the sole CRE representative on-site, cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests
Be the on-site point of contact, easily located in the reception area throughout most of the day
Support new hires in particular, helping them settle in with support and guidance on CRE services and a warm hand-off to other teams
Plan and deliver CRE Events that create a fun and engaging vibe and a sense of community
Support hospitality moments around the office in line with CRE's One-Stop-Shop policy and guidance
Actively promote office events ensuring they are correctly listed and published on the Office Raven Calendar tool and promoted on site through posters and on Viva Engage
Celebrate and enhance the office community by sharing images of events and activities on the Viva Engage group CRE Event photo library
Take accountability for overall security and safety of multiple sites
Know and be able to implement emergency response plans and be an emergency point of contact out of hours
Promptly address customer tickets and answer customer and guest questions related to the building
Support the broader Corporate Real Estate team's objectives with program support and execution
Act as the primary point of contact, providing support, knowledge, care and fun
Create a sense of community and connection in the office
Manage mail, deliveries and couriers where applicable
Support office moves, openings, closures, and change projects
Oversee vendor, contractor and landlord relationships
Collaborate with site leaders, executive assistants, employee groups and others for on-site events, site projects, changes or moves
Advocate for CRE and its services, ensuring the business understands the value provided
Oversee hospitality services, food service operations and vendor relationships
Develop and execute internal office communications
Coordinate office-wide events and meetings
Own onsite event planning and execution
Manage event vendors, procurement processes and budgets
Resolve customer complaints through neutral fact-based investigation and escalate as appropriate
Collaborate with business partners to support site activities, projects and inclusive events
Qualifications
College/University graduate with a four-year degree or equivalent customer/hospitality work experience required
Minimum 7 years experience in relevant field
Must have strong verbal and written English language and communication skills
Outstanding interpersonal and multitasking skills
Proven experience in project management and business operations
Bachelor's degree or equivalent work experience in hospitality management, event planning, business administration, facilities management, or a related field
Minimum 5 years relevant experience
Proven experience in operation of a dedicated on-site amenity such as a cafeteria or conference space, office management, hospitality, and event coordination
Excellent verbal and written English and communication skills
Exceptional organizational and multitasking abilities, with a keen eye for detail
Strong interpersonal and communication skills
Proficiency in office productivity tools and software for data analysis and reporting
Prior customer service or sales experience is essential
Must have experience of budget management, budget cycle and spend/forecast
5+ years experience strongly preferred
Bachelor's degree in Business Management preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
