20 beste vacatures voor de functie van customer support specialist in bilthoven (nieuwe medewerkers gezocht)

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On-Time Delivery Process Optimization Lead

Kramp GmbH -
Utrecht

Nu solliciteren

Vacaturegegevens

Secundaire arbeidsvoorwaarden

Winstdeling
Pensioen
Budget voor professionele ontwikkeling

Kwalificaties

Six-Sigma-certificering
Supplychain
ERP systemen
Analytisch vermogen
Projectmanagement
Bachelor
Continue verbetering
Usability
Zakelijke vereisten
Bedrijfskunde
Supply Chain Management

Volledige vacaturetekst

Veröffentlicht26.5.2026

ReferenzREQ0014964

AbteilungOperations

LocationsVarsseveld (NL), Poitiers (FR), Strullendorf (DE), Utrecht (NL)

VertragsartRegular

Our supply chain is the backbone of our organization and continuously evolving to meet growing customer demands across Europe. At Kramp, every improvement in our processes and systems directly impacts delivery reliability, operational efficiency, and customer satisfaction.

We are looking for an On-Time Delivery process Manager who wants to make real, visible impact on delivery performance across our 10 warehouses in Europe. In this role, you go beyond analysis. You are a key driver of change — ensuring that improvements are understood, implemented, and truly embedded in daily operations.

The role:

In this role, you are the owner of the On-Time Delivery (OTD) process. You are responsible for safeguarding and improving delivery reliability by ensuring that orders reach customers on time and according to promise. You translate business needs into effective process improvements and ensure successful implementation across the organisation.

Support continuous improvement initiatives and process optimization projects using Lean and Six Sigma methodologies. Coordinate and track process improvements, analyze performance data to identify and resolve underlying issues, and maintain related policies, procedures, and training materials to enhance quality, productivity, and operational excellence.

In addition, your responsibilities include:

Process Optimization: Analyze, identify, and implement opportunities to improve processes, practices, and procedures, driving continuous improvement and innovation using structured methodologies.
OTD Process Ownership: Own the end-to-end On-Time Delivery (OTD) process across inbound, outbound, transport, and customer satisfaction, ensuring alignment, consistency, and adherence to standards across all touchpoints.
Project Management: Manage projects of varying size and complexity, including scope, timelines, quality, risks, dependencies, and issue escalation to ensure successful delivery.
Requirements & Solution Management: Define, prioritize, and manage business requirements, ensure solutions meet business needs, identify gaps, and manage risks through governance structures such as Design Boards.
Data Management: Define data requirements, coordinate data cleansing and migration activities, and validate data usability to support reliable operations and decision-making.
Documentation & Business Readiness: Develop and maintain process documentation, SOPs, training materials, and change management artifacts while supporting business readiness, communication, training, and adoption of new ways of working.
User Acceptance Testing (UAT): Ensure strong business involvement in testing, validate scenarios, and secure timely resolution of defects.
Stakeholder Management: Engage and align stakeholders across all organizational levels to ensure business buy-in, collaboration, and successful implementation of improvements.

Your team

As the OTD Process Optimization Lead, you are part of Operations & Distribution team working closely with our Operations and Distribution teams across Europe. Besides you will have a connection with the different projects and programs that run in this domain; i.e. our ERP program called SPRING.

You will report into the Group Operations & Distribution Director.

Who are you?

You are, or recognize yourself in the following requirements for this role:

A Bachelor's degree in Supply Chain management, Business, Engineering or related field is preferred.
6+ years of working experience in Supply Chain, Continuous improvement or other related roles.
Strong experience in Warehouse and project management, with understanding of key On-Time Delivery (OTD) drivers.
An analytical mindset, able to identify root causes and improve delivery performance.
Strong stakeholder management, driving cross-functional alignment on delivery reliability.
Experience in project delivery and process improvement (Lean/Six Sigma).
Open to travel to Europe.

What do we offer?

We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

25 vacation days and 12 ADV days
Flexible working policy in hours and location
Travel- and working from home allowance
Profit sharing bonus
Great budget for training and courses
Generous pension plan

Do you want to join us?

In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and cover letter.

If you do not fully meet all requirements for this role, and you think you would be a good match for us, please apply and convince us.

Do you have a question about this role? Please do not hesitate to contact Eirini Dragoumanou, Talent Acquisition Specialist, [email protected]

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

Working at Kramp means:

… you belong here! Being part of our open business community

… your work makes a difference! Have an impact on what matters

… you will develop and realize! Learn and realize your potential

More about Kramp: https://www.careeratkramp.com/nl-nl

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Verfijn je zoekopdracht

customer support specialist vacatures in bilthoven

On-Time Delivery Process Optimization Lead

Marketing & Communications Manager

Strategic AI Translator

Dutch-speaking Customer Service Agent for Dyson in Greece (relocation included)

Dutch Senior Recovery Specialist

Salesforce Marketing Cloud Specialist

Detection Quality Engineer

AI Solutions Engineer

Specialist Systems Engineer - OT (Netherlands)

Onboarding & Adoption Specialist

Support Engineer

Deputy SCM

Global Digital Innovation Manager

Customer Onboarding Representative - Italian & Spanish Speaker

Consultancy Traineeship

Culinary Specialist QSR (all genders)

Hyperautomation Scaler

Dutch Customer Expert - Premium Tech and E-Commerce in Greece

Portfolio Leader - Residential (EU Remote

Process Improvement Specialist (Sales Support)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer support specialist in bilthoven

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