Company Overview
DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.
Job Summary
The Technical Services Engineer, Europe is responsible for the deployment, integration, and technical support of DeepHealth's AI medical imaging software at customer sites across the European region. Working within the Delivery and Implementation team, this role gathers customer requirements, manages end-to-end software installations, and provides expert technical support to ensure a seamless customer experience. The Technical Services Engineer collaborates closely with development teams, contributes to the continuous improvement of deployment processes and workflows, and plays a key role in enabling customers to get the most from DeepHealth's clinical AI solutions.
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Essential Duties and Responsibilities:
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Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure.
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Gather customer requirements and installation environment details to enable smooth and efficient deployments.
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Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner.
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Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience.
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Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required.
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Collaborate with development teams to ensure seamless deployment and integration of applications.
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Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency.
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Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Minimum Qualifications, Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field (required).
- Minimum of 2 years of experience in systems engineering or a similar technical role (required); 5+ years of experience preferred.
- Proficiency in at least one scripting language such as Python, PowerShell, or Bash.
- Solid knowledge of Linux, networking, and security.
- Experience with public/private cloud platforms (GCP preferred), Kubernetes, and container orchestration.
- Linux shell scripting and Linux toolchain installation, upgrade, and maintenance.
- Experience troubleshooting Docker containers.
- Familiarity with CI/CD pipelines and automation tooling including Terraform, Ansible, and ArgoCD.
- Knowledge of monitoring platforms and observability tool stacks (GCP/AWS/Azure).
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Excellent problem-solving, analytical, and communication skills; able to work independently and as part of a cross-functional team.
- Proactive approach with the ability to manage multiple concurrent projects.
- Experience with DICOM standards, networking protocols, and medical imaging workflows strongly preferred, including PACS, RIS, modality integrations, and connectivity troubleshooting.
- Fluent in English and Italian.
Quality Standards
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, regional and country laws concerning employment.
- Follows all DeepHealth policies and procedures.
- Follows data privacy, compliance, safety and confidentiality standards at all times.
- Practices universal safety precautions.
- Promotes good public relations on the phone and in person.
- Adapts and is willing to learn new tasks, methods, and systems.
- Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
- Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Travel
This position may require occasional travel.
Working Environment
Hybrid/Remote
Accommodations
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary
€55,000 - €70,000 (Netherlands)
€45,000 - €60,000 (Italy)
