About the role
Our Operations teams work where Uber's technology meets the real world. We are the local eyes on the ground, own country-specific business outcomes and bridge our overall business strategy with local needs.
As Uber Eats expands its third party employment models across EMEA - encompassing subcontracting arrangements, third-party fleets, and staffing agencies - the ability to manage courier performance operations at scale has become a critical competitive differentiator. Fleet partners need robust tools, clear standards, and scalable processes to manage their couriers effectively.
This role sits at the intersection of operations, product, and technology. You'll design and deploy frameworks that help fleet partners manage performance well and drive adoption of the tooling we build. You'll be pushing the frontier on what's possible with AI and serve as the operational lead for fleet-specific courier topics (such as onboarding & vehicle strategy).
What You Will Do
- Process Optimisation & automation: Together with cross-functional teams, you'll map out existing processes end-to-end, identify manual bottlenecks, and design and implement automated solutions and frameworks that can be scaled regionally.
- Build the playbook : Build the playbook for how fleet partners manage performance efficiently and consistently.
- AI-Powered Tooling: Design and pilot scalable, next-generation approaches to courier operations leveraging AI. Evaluate what works, iterate, and export proven models across the region.
- Tooling Adoption: Act as the primary driver of fleet partner adoption of Uber's tooling. Develop education and enablement programs, identify adoption barriers, and work with Product and Tech to close gaps between what we build and what partners actually use.
- Operationalising Contractual Standards: Translate the performance standards, SLA structures, and data-sharing obligations in fleet contracts into day-to-day operational reality. This means building the processes, monitoring, and escalation paths that ensure contractual commitments are actually tracked, enforced, and acted on - closing the gap between what is agreed on paper and what happens in practice.
- Fleet Supply and Vehicle Strategy: Work with fleet partners to ensure they maintain a healthy and sufficient courier supply to meet demand reliably. You will develop the operational approach to influencing and incentivising the right vehicle mix.
- Data & Insights: Build the measurement infrastructure to track courier performance outcomes across fleet partners. Use data to diagnose what's working, identify regional variation, and make the business case for operational or product changes.
- Cross-Functional Collaboration: Serve as the connective tissue between Local Ops, Regional Strategy, Product & Tech, and Legal - ensuring that the performance management ecosystem is coherent, compliant, and built for scale.
Qualifications
- Experience: 4+ years in operations, strategy, management consulting, or a high-growth tech environment. Prior experience designing or scaling operational processes is essential.
- Automation Mindset: Demonstrated ability to identify manual processes and replace them with scalable, automated solutions. You think in systems, not one-off (manual) fixes.
- Data Rigor: Strong analytical skills with the ability to translate data into operational decisions. SQL proficiency is required - you will be regularly querying data to diagnose performance trends and measure intervention impact.
- Stakeholder Influence: Proven ability to bring together cross-functional teams - including technical, legal, and operational stakeholders - around a shared agenda.
- Execution Discipline: You can manage multiple workstreams simultaneously and know how to prioritise ruthlessly when resources are constrained.
Bonus Points
- Fleet or Workforce Management Background: Experience working with fleet operators, staffing agencies, or workforce management platforms is a significant advantage.
- Product Sensibility: You have worked closely with Product and Tech teams and know how to translate operational needs into product requirements - and how to hold product teams accountable to adoption outcomes, not just shipping features.
- Entrepreneurial Drive: You are energised by ambiguity and motivated by the challenge of building something that doesn't yet exist. You don't wait for a perfect brief.
- Field Orientation: You are willing to get out of the office, visit fleet partners, and understand their day-to-day realities - because the best process designs are grounded in how things actually work on the ground.
- Communication: Ability to distill complex operational and technical topics into clear, compelling narratives for senior leadership and non-technical audiences.
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
