As Business Applications Lead, you take the lead in shaping IT solutions within our enterprise service landscape, with a strong focus on the ServiceNow platform.
This is not a traditional project management or people management role. As the subject matter expert, you combine a strong understanding of service processes with in depth IT expertise. You work at the intersection of business requirements, solution architecture and functional design, leading solution design and technical decision making.
You translate complex business and service process requirements into clear solution requirements and functional designs covering processes, data, integrations and technology. You challenge both requirements and proposed solutions, assessing whether they address the actual business need and fit within the platform and wider IT architecture.
Working closely with business stakeholders, architects, developers and other IT specialists, you provide technical and functional direction throughout solution design and delivery. You identify dependencies, integration requirements and potential technical risks, while ensuring that solutions are scalable and maintainable.
Your impact goes beyond individual changes or projects. You help shape how our ServiceNow landscape evolves, making decisions with reusability, data flows, integrations and long term maintainability in mind. You look for opportunities to reduce complexity, improve existing solutions and make smarter use of the platform.
Canon is a world-leading imaging company and a global brand - driven to enrich people’s lives and businesses with innovative products and smart digital solutions. At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.
With a strong presence across EMEA for over 60 years, our regional HQs in London and Amstelveen support operations in 120+ markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.
Why join us?
Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Be part of a company that values sustainability and inclusion. Lastly, you’ll find that Canon encourages continuous learning and development with a wide range of resources and support available on demand.
If you’re visionary, innovative, and ready to make an impact – we’d love to hear from you. Even if you don't meet all the qualifications we still encourage you to apply.
With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technical field. A Master's degree is considered an advantage.
- 8+ years of experience in IT, including at least 5 years of hands-on experience in ServiceNow consulting, solution design, implementation, and platform development.
- Proven experience delivering complex enterprise-scale ServiceNow implementations across multiple countries, business units, and stakeholder groups, with a strong track record of leading digital transformation, process optimization, and platform modernization initiatives.
- Advanced ServiceNow expertise across architecture, configuration, customization, integration, and administration, including ITSM, CSM, FSM, Service Catalog, Knowledge Management, CMDB & Discovery, and ITOM.
- Hands-on expertise in JavaScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, REST/SOAP APIs, and Service Portal/UI Builder.
- Strong understanding of ServiceNow best practices, platform governance, security, and upgrade methodologies, with experience designing scalable solutions aligned with business requirements while minimizing technical debt.
- ServiceNow certifications such as CSA, CAD, and CIS in ITSM, CSM, FSM, ITOM, or SPM, experience integrating ServiceNow with Salesforce, Oracle, SAP, Microsoft technologies, and other enterprise applications, and knowledge of enterprise architecture and integration patterns are considered strong advantages.
Canon Core Behaviours
Drive for results
Focus on the Customer
Take ownership and accountability
Act as a team player
Shows courage and conviction
People orientated
Caring for self and others
Further information:
At Canon, we care about the wellbeing of our team and are committed to creating a supportive, inclusive, and flexible work environment. We offer a range of benefits to help you thrive both personally and professionally:
- Performance-Based Bonus of 12.5%
- 31 Days of Annual Holiday: Enjoy a healthy work-life balance with plenty of time to recharge.
- Pension Plan: Secure your future with our comprehensive pension scheme.
- Bicycle Plan: Save on transportation costs while staying active and eco-friendly.
- Hybrid Working: Flexibility to work 3 days in the office and 2 days from home.
- Commuting: Full coverage of public transport costs or partial reimbursement for car expenses (if you commute by car).
- Exclusive Discounts: Up to 40% off on Canon products.
- Free On-Site Parking: Convenient parking spaces available for those who drive to work.
- Subsidized Restaurant: Enjoy healthy, affordable meals at our excellent on-site restaurant.
- Subsidized Starbucks Coffee to keep you energized throughout the day.
- Fresh fruit to support your health and productivity.
- On-Site Gym: Access our fully-equipped gym, free for all employees.
- Canon Social Club: Join sport and cultural activities with colleagues.
- Learning & Development Opportunities: We’re committed to helping you grow, with plenty of support for your personal and professional development.
You will be joining an innovative team with over 50 nationalities at our office in Amstelveen. At Canon, we celebrate diversity and are proud to foster a culture where everyone’s unique talents and perspectives are valued.
Job family: IT Development
Job grade: 13
- Translate business and service process requirements into solution requirements and detailed functional designs
- Lead the functional and technical validation of solutions built on and around the ServiceNow platform
- Review and challenge solution designs to ensure they meet business requirements and align with the intended architecture
- Assess the impact of proposed changes across processes, data, integrations and connected systems
- Work closely with architects and development teams to translate functional requirements into technically feasible solutions
- Identify dependencies, integration requirements, data flows and potential technical risks early in the design process
- Guide business stakeholders in making informed solution decisions by explaining technical possibilities, limitations and trade offs
- Ensure solutions make effective use of existing platform capabilities rather than introducing unnecessary customization or complexity
- Maintain consistency between business requirements, functional designs, technical designs and the final implemented solution
- Provide subject matter expertise throughout the solution lifecycle, from initial requirements and design through implementation and validation
- Contribute to the continuous development of the ServiceNow landscape by identifying opportunities for standardization, simplification and reuse
