20 beste vacatures voor de functie van it support engineer in gouda (nieuwe medewerkers gezocht)

IT Service Desk Engineer
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Snel solliciteren
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2e Lijns Support Engineer – Delft
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AEM-OA —Delft
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IT Service Desk Engineer

Hunter Douglas -
Rotterdam

Snel solliciteren

Vacaturegegevens

Kwalificaties

Jira
ITIL-certificering
Troubleshooting
Engels
Windows
VoIP
Continue verbetering
ICT
Citrix
Active Directory
Nederlands
Helpdesk

Volledige vacaturetekst

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

About the Role

This role is Rotterdam based. You must be based close to the office location.

Dutch and English Fluency required.

We are looking for a proactive and customer-focused IT Service Desk Engineer to join our EMEA IT team, based in Rotterdam. Acting as the first point of contact for IT support across the region, you'll play a key role in delivering high-quality technical services and ensuring an excellent user experience.

This role is ideal for someone with a solid foundation in IT support who is keen to grow in a fast-paced, international environment while working within ITIL-aligned processes and modern service management tools.

What You'll Be Doing

Incident & Request Management

Provide 1st and 2nd line support across hardware, software, and network issues
Log, troubleshoot, and resolve tickets using Jira Service Management (JSM)
Ensure timely resolution in line with agreed SLAs

User Access & Identity Management

Manage joiners, movers, and leavers (JML processes)
Ensure compliance with security policies and SOX requirements

Device & Endpoint Management

Provision, configure, and maintain laptops, desktops, and mobile devices
Support patching, vulnerability management, and compliance activities

Collaboration Tools Support

Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications

Knowledge & Continuous Improvement

Maintain and enhance knowledge base articles
Identify opportunities for automation and process optimisation

Escalation & Coordination

Escalate complex issues to specialist teams and ensure smooth resolution
Collaborate with IT teams across EMEA

What We're Looking For

Essential Skills & Experience

1–3 years' experience in an IT service desk or support role
Strong knowledge of:
- Windows 10/11
- Active Directory
- Microsoft 365
Familiarity with ITSM tools (ideally Jira Service Management)
Understanding of ITIL principles
Excellent troubleshooting and customer service skills
Ability to prioritise tasks and perform under pressure

Nice to Have

ITIL Foundation certification
Experience with Citrix, VoIP systems, or endpoint management tools
Exposure to compliance frameworks such as ISO or SOX

How Success is Measured

SLA adherence for incidents and service requests
High customer satisfaction (CSAT) scores
Strong first-contact resolution rates
Contribution to and use of knowledge base content

Why Join Us

Work in a dynamic, international environment across EMEA
Be part of a team driving service excellence and continuous improvement
Opportunity to grow your career within a structured ITIL-based organisation
Exposure to modern enterprise tools and technologies

If you're passionate about delivering exceptional IT support and want to make a real impact in a growing organisation, we'd love to hear from you.

Apply now and be part of our IT journey across EMEA.

By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text "STOP" to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use

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it support engineer vacatures in gouda