Your Mission, Should You Choose to Accept It
You're the kind of person who loves being in the middle of the action, and that's exactly where this role lives. As our F&B Supervisor, Clubhouse, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our members feel valued and leave smiling. You'll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine.
In Case You Don't Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- Lead the front-of-house team during service and set a positive, upbeat tone
- Guide your crew on the floor, helping them solve small issues in the moment
- Support training and onboarding for new team members
- Keep daily operations smooth by checking setups, stock, cleanliness and safety. You know everything about the daily opening and closing tasks.
- You lead the team with a helicopter view. Staying present on the floor, looking forward to what needs to be done and arranging it accordingly. You chat with members and jump in to support the team whenever and wherever is needed.
- Handle transactions accurately and pass on any irregularities
- Kick off and recap the shifts: Inform the team of the goals and structure for the shift, if we are out of stock of any items, and motivate the team.
- Work closely with the kitchen and bar teams to keep service flowing. With the housekeeping team keeping the place looking spotless and the Membership team to maintain a knowledge and understanding of our members.
- Report maintenance issues and operational concerns to the technical department and management, if required.
- Recognize and greet our members by name, remembering what they like to order the stories they have told you and ensure high member satisfaction. You ensure VIP guests get extra special attention and treatment.
- Handle guest complaints professionally and resolve problems quickly.
- You are the product expert. You know your wine from your beers from your cocktails and the food menu inside out.
- You set the mood of the shift, personally through your work ethic, body language and mood and professionally through the lighting, music, and tempo.
- Follow and uphold hotel service, food and beverage quality and grooming standards.
What You'll Have
- You have 1-2 years of experience in a Supervisory role
- You bring confidence leading a team during service
- You communicate clearly and directly and stay calm when things get busy
- You have an eye for detail and keep service consistent
- You bring genuine hospitality energy and enjoy being guest-facing
- You work well with different teams and lead by example
- You manage the staff costs of the shift and send people home early if needed.
- You speak English and ideally some Dutch. Extra languages are a bonus
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
