17 beste vacatures voor de functie van customer care partner in dordrecht, zh (nieuwe medewerkers gezocht)

Lead Retention & Reactivation
Wellis —Rotterdam
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- Analytisch vermogen
- Bachelor
- Marketing
- Budget voor professionele ontwikkeling
Snel solliciteren
3 uur
Social Advertising Specialist
Wellis —Rotterdam
- € 3.800 - € 5.200 per maand
- Fulltime
- Hybride werken
- Analytisch vermogen
- Bachelor
- Marketing
- Budget voor professionele ontwikkeling
Snel solliciteren
3 uur
Data Architect
Damen —Gorinchem
- € 6.500 - € 8.400 per maand
- Fulltime
- Azure
- Salesforce
- Agile
- Reiskostenvergoeding
6 dagen
Inside Sales Representitive USA & Canada
Bertus —Capelle aan den IJssel
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
Inside Sales Representative – Australië en Nieuw-Zeeland
Bertus —Capelle aan den IJssel
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
Product Owner Commerce
Certify360 EdTech Group —Rotterdam
- € 5.373,00 - € 7.699,47 per maand
- Kantoor
- Bachelor
- Agile
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
Snel solliciteren
Barista Rotterdam
Wakuli —Rotterdam
- € 15 - € 17 per uur
- Fulltime
- Engels
- ICT
- Restaurantervaring
Snel solliciteren
ReApplic8 - Co-Founder & CTO
HortiScience Innovation Center —Bleiswijk
- Parttime
- Hybride werken
- Master
- APIs
Snel solliciteren
IT Operations Manager - Print Services (FR/NL/EN)
Etinars —Rotterdam
- € 425 - € 450 per dag
- Engels
- ICT
- Budgettering
Snel solliciteren
Accountmanager Nederland
Bertus —Capelle aan den IJssel
- Microsoft Word
- CRM-systemen
- Microsoft Excel
Snel solliciteren
Electrical R&D Engineer
GKN Aerospace —Papendrecht
- Online sollicitatie
- Management
- Master
- Analytisch vermogen
- Reiskostenvergoeding
Technical Security Lead
Schuberg Philis —Rotterdam
- Parttime
- Azure
- Management
- Engels
5 dagen
Mechatronics / Electrical Technician Maintenance - Rozenburg near Amsterdam
Amazon Transport Netherlands B.V. - C84 —Bleiswijk
- Fulltime
- Engels
- Magazijn
- Personeelswerving
- Productkorting werknemers
- Reiskostenvergoeding
IoT / DevOps Engineer - Home Energy Management
Eneco —Rotterdam
- € 69.000 - € 100.000 per jaar
- Hybride werken
- Azure
- DevOps
- Engineering
- Winstdeling
- Werk vanuit huis
5 dagen
Sr. Business Development Manager- National Security
Esri —Rotterdam
- Engels
- Master
- Bedrijfsontwikkeling
CRM Specialist
Wellis —Rotterdam
- € 3.800 - € 5.200 per maand
- Fulltime
- Hybride werken
- Analytisch vermogen
- Bachelor
- Budget voor professionele ontwikkeling
Snel solliciteren
3 uur
Online Marketer Germany
Wellis —Rotterdam
- € 3.800 - € 5.200 per maand
- Fulltime
- Hybride werken
- Analytisch vermogen
- Bachelor
- Marketing
- Budget voor professionele ontwikkeling
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3 uur

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Lead Retention & Reactivation

Wellis -
Rotterdam

Snel solliciteren

Vacaturegegevens

Fulltime
€ 5.000 - € 7.000 per maand
3 uur geleden

Secundaire arbeidsvoorwaarden

Pensioen
Budget voor professionele ontwikkeling

Kwalificaties

E-commerce
Analytisch vermogen
Bachelor
Marketing

Volledige vacaturetekst

We are looking for a Lead Retention & Reactivation to help us maximize Customer Lifetime Value by keeping customers active, improving their treatment journey, preventing churn early, and reactivating churned customers in a relevant and personal way.

In this role, you will own Wellis’s retention and reactivation strategy, working closely with Marketing, CRM, Medical, Customer Care, Product, Data, and Operations. Your work will directly contribute to better customer outcomes, stronger treatment continuity, higher repeat purchases, and sustainable growth.

This is a good fit for someone who is customer-centric, commercially sharp, data-driven, and able to align multiple teams around one shared customer-retention approach.

About Wellis

Wellis is a fast-growing healthtech scale-up reinventing healthcare. We are building the first truly integrated health platform in the Netherlands, offering on-demand care for everyday health needs such as weight loss, hair loss, sexual health, and more.

Our platform covers the full journey: from diagnosis and medical assessment to prescription and delivery at home. By combining medical expertise, technology, and data, we make healthcare smarter, more accessible, more personal, and easier to use.

We are growing quickly, which means we are building the structures, teams, products, and processes that will help us scale responsibly. You will join an ambitious, international team where ownership is encouraged, collaboration is key, and impact is visible from day one.

About the role & team

As Lead Retention & Reactivation, you will report to the Chief Marketing Officer and lead the charge in transforming customer retention into a core growth engine for Wellis.

Rather than treating retention as a series of isolated campaigns, you will shape the end-to-end customer lifecycle; from onboarding and treatment continuity to winback and long-term value. Working cross-functionally, you will identify drop-off points, decode churn signals, and deploy high-impact interventions.

Your initial focus will be setting the retention strategy, building target segments, and launching measurable lifecycle experiments. Long-term, you will build a scalable engine that elevates CLV, cuts churn, and directly boosts EBITDA.

What you'll own

Strategy & Vision: Own the overarching retention and reactivation roadmap, translating CLV targets into actionable lifecycle campaigns and journey optimizations.
Customer Insights & Analytics: Analyze churn signals, friction points, and behavior data alongside Data teams to pinpoint drop-offs and prioritize high-value opportunities.
Lifecycle Campaigns: Design, test, and scale end-to-end campaigns across onboarding, activation, continuity, upsell, and winback.
Cross-Functional Collaboration: Partner with CRM, Content, Medical Operations, Customer Care and Product to deploy seamlessly integrated interventions that keep customers on track with their treatment.
Experimentation & Optimization: Continuously test timing, messaging, channels, and offers to optimize conversion and engagement while maintaining brand and medical standards.
Metrics & Impact: Own key retention metrics (CLV, churn, reactivation rate), build clear tracking with Data, and report actionable performance insights to leadership.
Team Leadership & Development: Lead the Retention & Reactivation team which currently consistes of CRM Specialist(s), but will expand in the future.

What we offer

Salary range of € 5.000 – € 7.000 gross per month, depending on experience
8% holiday allowance.
Pension plan.
Learning budget.
Monthly personal budget via Alleo.
Hybrid working: partly from our Rotterdam office, around 2 days per week.
20 remote-working days per year.
Working from home allowance.
25 holidays.
A culture of short lines, speed, ownership, and continuous improvement, where pragmatism and impact matter.
The opportunity to help build a fast-growing healthtech scale-up from the inside.

Who you are

Lifecycle Expert: Proven track record in retention, CRM, or growth marketing, with deep expertise in segmentation, behavioral triggers, and lifecycle experimentation.
Commercially Minded: Highly analytical and ROI-driven. You prioritize initiatives based on their direct impact on CLV, churn, margin, and growth.
Customer-Centric Strategist: You view growth through the user’s eyes, mapping friction points directly into practical customer journey solutions.
Cross-Functional Leader: Exceptional communicator and collaborator who can align diverse teams (from Medical to Data) around a unified retention strategy.
Outcome-Driven: A self-starter who takes end-to-end ownership of performance, navigating complexity to deliver business results.
Leader: You know how to guide a team, set clear goals, and support them in achieving results.
Bonus: Background in healthtech, subscription models, e-commerce, or regulated industries.

Please be advised that you have to be eligible to work in the Netherlands and live within commuting distance of Rotterdam (hybrid role)

Hiring process

We want the application process at Wellis to be fast, transparent, and personal.

Introductory chat with Amir (Senior Recruiter) — short conversation about your background, motivation, and practical questions.
Interview with the Chief Marketing Officer — deeper discussion about the role, team, and relevant experience.
Case / practical conversation — focused on how you approach retention, lifecycle campaigns, customer segmentation, and reactivation opportunities.
Final conversation with a founder or key stakeholder — mutual fit, collaboration, and final questions.

Snel solliciteren

Verfijn je zoekopdracht

customer care partner vacatures in dordrecht, zh

Lead Retention & Reactivation

Social Advertising Specialist

Data Architect

Inside Sales Representitive USA & Canada

Inside Sales Representative – Australië en Nieuw-Zeeland

Product Owner Commerce

Barista Rotterdam

ReApplic8 - Co-Founder & CTO

IT Operations Manager - Print Services (FR/NL/EN)

Accountmanager Nederland

Electrical R&D Engineer

Technical Security Lead

Mechatronics / Electrical Technician Maintenance - Rozenburg near Amsterdam

IoT / DevOps Engineer - Home Energy Management

Sr. Business Development Manager- National Security

CRM Specialist

Online Marketer Germany

Other jobs to consider

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer care partner in dordrecht, zh

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