1 beste vacature voor de functie van servicetechnicus in 4901 oosterhout (nieuwe medewerkers gezocht)

IT Service Desk Technician
XPEL BV —Tilburg
- € 36.300 - € 38.378 per jaar
- Spaans
- Engels
- Windows
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IT Service Desk Technician

XPEL BV
Tilburg

Snel solliciteren

Vacaturegegevens

€ 36.300 - € 38.378 per jaar

Kwalificaties

Frans
Spaans
Meertalig
Engels
Windows
Microsoft Office
TeamViewer
ICT
MBO
Communicatieve vaardigheden
Active Directory
Helpdesk

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Job Summary:

We are looking for an IT Service Desk Technician to help our customers and internal employees with our unique Design Access Program (DAP) software. The IT Service Desk Technician will represent XPEL as an expert assisting our customers (sometimes on site in Europe) with setting up, installing, operating and troubleshooting the cutter. Of course, you will be trained in the role, as DAP software is our own software.

Assist with the installation, operation, and troubleshooting of cutters
Provide training for end users on basic use and functionality of plotter, XPEL DAP software, and other common applications
Documenting the troubleshooting steps with the plotter
Collaborate with the XPEL DAP team to conduct software testing prior to customer updates
Provide troubleshooting support through chat room communication and training sessions
Provide technical support for: hardware (laptops, tablets, printers, plotters, and mobile phones) and software (MS Office, XPEL DAP software, TeamViewer, MS Edge, and other programs)
Create and delete new Active Directory accounts
Create and delete new O365 accounts
Managing permissions in Active Directory
Managing software licenses

IT procurement for laptops, docking stations, keyboards, mice, printers and software
Manage access control system
Ensuring clear communication with customers and team members to ensure that all issues are resolved thoroughly, with a focus on customer satisfaction
Follow consistently documented processes and procedures
Create in-depth solution documentation based on XPEL procedures
Participate in pre-release testing for new products if necessary

This is what you bring with you:

IT education (MBO-level)
Minimum of 4 years of experience in Helpdesk Support Tier 1 hardware and software
At least 2 years of experience with O365.
At least 3 years of experience with Windows 10 and 11
Maintenance experience with plotters is a plus
A positive and respectful attitude
Experience working in a global IT environment
Availability to travel
Strong teamwork and communication skills

Minimum knowledge and skills:

You are solution-oriented, organized and motivated and you can work well independently and in a team
You have good written and verbal communication skills
In addition, you also have good critical thinking and problem-solving skills
You speak Dutch and English (Spanish or French is a plus).

Salary range:

36.300 - 38.378 Euro annual

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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servicetechnicus vacatures in 4901 oosterhout

IT Service Desk Technician

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van servicetechnicus in 4901 oosterhout

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