10 beste vacatures voor de functie van servicenow manager in amsterdam westpoort, nh (nieuwe medewerkers gezocht)

Service Experience Manager, Global
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osapiens —Amsterdam Zuid
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Monitoring & Observability Consultant - Devoteam NL
Devoteam Netherlands —Amsterdam
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ARCHITECT
Atos —Amsterdam
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IT Business Consultant - Devoteam Public Consulting
Devoteam Netherlands —Amsterdam
- Hybride werken
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AI Developer (.NET/Azure AI Foundry)
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Field services specialist
RP Group B.V. —Amsterdam
- € 3.600 - € 5.100 per maand
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1 dag
IT Asset Management Stagiair(e)
Lucid Motors —Amsterdam
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Service Experience Manager, Global

Kraft Heinz Company -
Amsterdam

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Vacaturegegevens

Kwalificaties

Six-Sigma-certificering
Engineering
Informatiesystemen
Performance-management
Bachelor
ServiceNow
Bedrijfskunde

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Job Description

Service Experience Manager, Global at a glance ...

Own and elevate the end-to-end service experience across Global Business Services (GBS) by designing, governing, and continuously improving customer journeys spanning multiple towers (e.g., Finance, HR, Procurement, IT, Customer Operations). This role ensures a consistent, measurable, and high-quality experience across channels, regions, and service providers—driving adoption, satisfaction, efficiency, and compliance.

Key Ingredients:

End-to-end experience ownership: Define and own service experience strategy across all service lines, geographies, and channels (portal, chat, email, phone, in-person, automation) for key personas.
Journey and service design: Map critical customer journeys (employee, manager, vendor, customer, consumer), identify pain points, and redesign processes to improve outcomes, speed, and quality.
Operational excellence and continuous improvement: Partner with operations to identify and execute on the experience improvement opportunities.
Digital and self-service experience: Drive adoption and quality of self-service, knowledge management, virtual agents, and workflow automation; ensure content governance and findability.
Service performance management: Work with experience KPIs (CSAT, NPS, CES, XLAs), operational KPIs (AHT, FCR, backlog, cycle time), and quality metrics; deliver executive reporting and actionable insights.
Cross-functional collaboration: Align with IT, Product/Platform owners (e.g., ServiceNow), Data/Analytics, Change Management, Comms, Risk/Compliance, and Vendor Management to deliver integrated improvements.
Lead user experience driven transformation across GBS towers, being the voice of the user in the project.

Recipe for Success: Apply if this sounds like you!

Bachelor’s degree (business, engineering, information systems, or related); advanced degree preferred.
8–12+ years in customer experience, or consumer operations
Proven track record leading cross-functional, multi-tower initiatives in a global environment.
Demonstrated expertise in journey mapping, service design, and continuous improvement methodologies (Lean/Six Sigma).
Data-driven decision making; KPI/OKR design, dashboarding, and storytelling.
Stakeholder leadership and influence without direct authority; executive presence.

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

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servicenow manager vacatures in amsterdam westpoort, nh

Service Experience Manager, Global

Engineering Manager - ServiceNow Platform

Senior Account Executive, Partner Sales

Senior Solution Engineer - Healthcare & Utilities (m/f/x)

Monitoring & Observability Consultant - Devoteam NL

ARCHITECT

IT Business Consultant - Devoteam Public Consulting

AI Developer (.NET/Azure AI Foundry)

Field services specialist

IT Asset Management Stagiair(e)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van servicenow manager in amsterdam westpoort, nh

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