20 beste vacatures voor de functie van benefits advisor in maasdijk (nieuwe medewerkers gezocht)

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Service Delivery Manager

NCC Group -
Rijswijk

Snel solliciteren

Vacaturegegevens

Secundaire arbeidsvoorwaarden

Winstdeling
Auto van de zaak
Pensioen
Flexibele werkuren
Bedrijfslaptop

Kwalificaties

ITIL-certificering
Engels
Master
Bachelor
ICT
Cybersecurity
Communicatieve vaardigheden

Volledige vacaturetekst

Description

We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make this mission possible.

We are looking to strengthen our team with new Service Delivery Managers (SDMs). Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside your 10 future colleagues.

We are hiring for multiple positions, welcoming candidates with a few years of relevant work experience as well as those with extensive experience.

The Opportunity

In this role, you’ll be responsible for managing a set of customers. You’ll serve as their primary point of contact, holding regular meetings to discuss the quality of our services and explore opportunities to further assist them. Your ultimate goal will be to improve customer satisfaction and increase the value of the contracts we hold with them.

The Team and Our Services

The SDM team is part of the Managed Services department at Fox-IT, which is a division of NCC Group. Our managed services portfolio includes cybersecurity products and services such as network and log monitoring, forensic analysis, incident response, and threat intelligence. The SDM team ensures clients receive these services reliably, consistently, and professionally.

At the heart of our offering is the Security Operations Center (SOC), which monitors and quickly reports on incidents, enabling clients to respond effectively to the increasing number of cyberattacks and incidents. Most of our clients are in the Netherlands, but some may be international. We serve organizations across various sectors, helping them proactively address their cybersecurity challenges.

Key Responsibilities

Building and maintaining productive relationships with your assigned clients.
Increasing the value of the contracts you manage, always with the aim of enhancing clients' cybersecurity.
Conducting various formal and ad-hoc client meetings, such as (onsite) service reviews, addressing service-related inquiries, and managing escalations.
Collaborating closely with the account management team.
Ensuring all delivered services consistently align with contracted SLAs.
Analysing service usage and perceived service value.
Taking responsibility for your clients’ satisfaction.

Skills, Knowledge & Expertise

You have a natural talent for maintaining relationships and enjoy a varied agenda. You are also commercially savvy, identifying opportunities for our sales team to help clients improve their security.

In addition, you have:

A Bachelor’s or Master’s degree.
An affinity for or knowledge of IT and cybersecurity.
A clear vision of client relationship management.
(Possibly) an ITIL Foundation certification.
Experience in a role involving direct customer interaction.
No issues with undergoing thorough screenings/background checks due to the nature of Fox-IT’s work and clients.
A willingness to travel to clients as needed.
Comfortable and confident communication skills in both Dutch and English, written and spoken.

Job Benefits

An open organization where everyone has a voice to propose innovative solutions, with minimal barriers to communication and collaboration, and a culture of mutual respect.

Additionally, we provide:

A competitive salary that reflects your experience and potential.
Flexible working hours, allowing for occasional later starts or remote work.
A balanced approach to working from home and the office.
Generous leave policies to support key life events.
A lease allowance so you can use your car to visit clients.
A favorable pension scheme, 26 vacation days, and 8% holiday pay.
A company car, depending on your role.
Extensive development opportunities, such as TechTalks, Crypto Colloquia, events, and our in-house Fox Academy.
A laptop and business phone—or a reimbursement of up to €25 if you use your own phone.
A home internet allowance of up to €40.
A performance bonus and profit-sharing to recognize your contributions.

About NCC Group

We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.

With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.

We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.

Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [email protected]. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

Snel solliciteren

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benefits advisor vacatures in maasdijk

Service Delivery Manager

Account Executive

Store Manager 38h - Concession de Bijenkorf

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Executive (Delivery) Security Consultant

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Digital FinTech Consultant

People Partner

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Senior Consultant Digital Transformation

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Regulatory Affairs Project Manager

People Business Partner (HRBP)

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Senior Legal Counsel

Consultant - DFIR

HR Services Officer

Projectmanager Digital Transformation

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van benefits advisor in maasdijk

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