20 beste vacatures voor de functie van lead front end in 1324 almere (nieuwe medewerkers gezocht)

Customer Experience and Service Transformation Manager
Accenture —Amsterdam
- Fulltime
- Salesforce
- Master
- Analytisch vermogen
8 dagen
Consultant - Service Operations
McKinsey & Company —Amsterdam
- Engels
- Master
- Analytisch vermogen
Brand Manager Benelux
Aquablu B.V —Amsterdam
- Fulltime
- Hybride werken
- Engels
- Projectmanagement
- Bachelor
Head of Logistics
Nedstar —Amsterdam Centrum
- E-mail
- Engels
- Analytisch vermogen
- Managementervaring
Snel solliciteren
Front Office Manager - Full-time - Tivoli Doelen Amsterdam
Minor Hotels Europe & Americas —Amsterdam
- Fulltime
- Engels
- Hotel
Snel solliciteren
3 dagen
Experienced UX Designer
The Valley —Amsterdam
- Fulltime
- Engels
- Onderzoek
- Presentatievaardigheden
Head of Payment Products & Monetization
WeTravel —Amsterdam
- Fulltime
- Hybride werken
- ICT
- Managementervaring
- Kantoorervaring
Process Engineer
Ketjen —Amsterdam
- Fulltime
- Management
- Schrijfvaardigheden
- Engineering
Senior Product Designer
Advidi —Amsterdam
- € 5.325 - € 7.607 per maand
- Fulltime
- Hybride werken
- Kantoor
- Communicatieve vaardigheden
- HTML
4 dagen
Cloud Account Executive - Marketing Cloud
Salesforce —Amsterdam
- Fulltime
- Verkoopervaring
- Salesforce
- Engels
Back-end Engineer
Tranched —Amsterdam
- DevOps
- Master
- Databases
- Flexibele werkuren
Art Director
RBL Labs —Amsterdam
- Engels
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Lead Compliance Officer Regulatory Radar & Investigations
CompliancePeople —Amsterdam West
- Hybride werken
- Engels
- Master
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HubSpot Specialist
Bikkelhart —Amsterdam Oost
- E-mail
- Verkoopervaring
- Salesforce
- Engels
- Reiskostenvergoeding
Interim Consultant - Technology Transformation
Riverflex —Amsterdam
- Parttime
- Hybride werken
- Management
- Engels
- Bachelor
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1 dag
Head of Tech Advisory (Product)
Booking.com —Amsterdam Centrum
- Fulltime
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Chief Product & Technology Officer
myTomorrows —Amsterdam
- Fulltime
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Senior Manager, Demand Generation
Workwize —Amsterdam
- Hybride werken
- SQL
Snel solliciteren
9 dagen
Product Manager, Europe
Verra Mobility —Amstelveen
- Azure
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Development Team Lead
Atabix —Amsterdam
- Fulltime
- Hybride werken
- DevOps
- AWS
4 dagen

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Customer Experience and Service Transformation Manager

Accenture -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
8 dagen geleden

Secundaire arbeidsvoorwaarden

Bedrijfslaptop

Kwalificaties

Salesforce
Master
Analytisch vermogen
Klantenondersteuning
Financiële diensten
Managementervaring
Communicatieve vaardigheden

Volledige vacaturetekst

We are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song.

Team

The Service team is responsible for helping clients reinvent Service through Human + Agentic AI, modern CRM/CCaaS platforms and AI-enabled operating models — delivering measurable client value. We help clients move from reactive, channel-based service to proactive, conversational experiences by combining AI agents with human expertise. We transform CRM, CCaaS and customer service ecosystems through platform modernization, Conversational AI, Agentic AI, data integration and knowledge management. We redesign operating models, workforce, processes and governance to maximize the value of AI and continuously improve performance.

Our Service team consists of 15 talented and engaged colleagues. We work on diverse client projects but stay closely connected through regular meet-ups and knowledge sharing – fostering an energetic, collaborative culture where you’ll also play a key role in coaching and developing others.

You are:

You are an expert in customer service and contact centers, with an understanding of the customer service ecosystems and technology. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You bring this expertise from both an advisory and delivery perspective: shaping the strategy and target solution while also translating it into actionable plans and driving implementation. You’ve experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents.

You’ve previously led customer support transformations and understand what it takes to deliver large-scale technology change. You are comfortable moving from strategy and advisory into hands-on delivery, identifying and quantifying cost savings or revenue opportunities, defining initiatives to realize value, and executing them through implementation. Additionally, you are familiar with the selling process and have pitched proposals and solutions to solve client problems.

Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you’re at your best when contributing to a team. You combine creative and analytical thinking with a get-it-done mentality, turning complex challenges into practical solutions and measurable outcomes. Your leadership and communication skills are strong, and you know how to work effectively with everyone from junior colleagues to executive stakeholders.

The work:

Evaluate clients’ current customer service offerings and organizations, identify gaps and opportunities, generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals

Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time

Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences

Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions

Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences

Advise clients on ways to measure success and improve their customer-centric metrics

Establish relationships with client stakeholders and build long-term partnerships for Accenture

Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service

Manage and coach junior team members, and continue to grow your own expertise

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Here’s what you need:

6–8 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as:

Working in-depth with customer service and support business processes and capabilities

Solutioning and selling new ideas and proposals

Incorporating experience design and analytics into customer service, and support processes

Leading and understanding large, complex global transformation projects

Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem

Customer service platform technologies such as Salesforce and Dynamics

Artificial intelligence and front-end digital platforms
A master's degree

Bonus points if:

You have experience in consulting

You have expertise working with organizations within Financial Services, Consumer Goods and/or Retail

You are fluent in Dutch (spoken and written)

What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

Work with flexibility, in a culture based on trust.

Embrace a sustainable growth mindset.

Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.

Lead and transform our clients with technology.

Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

[The Recruiter can choose 5 benefits of the employee benefits page, depending on target audience]

Unlimited learning: access to thousands of free courses, classes and workshops.

‘Do Good’ volunteering program.

Paid transport (budget for electric bicycle or car, NS-Business card);

A laptop, iPhone, and home office setup allowance.

Social activities like Friday Drinks, sport events and parties

Process

If you apply for this role, please make sure to upload your CV and cover letter. You may be invited for an interview, potentially followed by a 2nd (case) interview later.

What we believe

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Nu solliciteren

Verfijn je zoekopdracht

lead front end vacatures in 1324 almere

Customer Experience and Service Transformation Manager

Consultant - Service Operations

Brand Manager Benelux

Head of Logistics

Front Office Manager - Full-time - Tivoli Doelen Amsterdam

Experienced UX Designer

Head of Payment Products & Monetization

Process Engineer

Senior Product Designer

Cloud Account Executive - Marketing Cloud

Back-end Engineer

Art Director

Lead Compliance Officer Regulatory Radar & Investigations

HubSpot Specialist

Interim Consultant - Technology Transformation

Head of Tech Advisory (Product)

Chief Product & Technology Officer

Senior Manager, Demand Generation

Product Manager, Europe

Development Team Lead

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