20 beste vacatures voor de functie van customer service in bos en lommer (nieuwe medewerkers gezocht)

B2B Customer Service and After-Sales Support
Zielinski & Rozen Europe —Amsterdam
- Microsoft Excel
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Trustlocal —Amsterdam Westpoort
- € 2.800 - € 3.500 per maand
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Veloretti BV —Amsterdam
- Fulltime
- Hybride werken
- Engels
- Kantoor
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BridgeFund —Amsterdam Zuid
- € 3.000 - € 3.300 per maand
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Dutch Customer & Sales Advisor - Upgrade Your Workspace to a Beach in Greece
Next Job Abroad —Haarlem
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- Typen
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Cognizant —Amsterdam
- Fulltime
- Hybride werken
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Customer Service Representative, The Netherlands
GENLED Brands —Weesp
- Online sollicitatie
- Verkoopervaring
- Microsoft Office
- Bedrijfskunde
Customer & Ground Services Manager – Eurostar
Momentum Services Limited —Amsterdam Oost
- € 3.252,60 per maand
- Fulltime
- Horeca-ervaring
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- Managementervaring
- Kosteloos parkeren
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1 dag
VIP Client Assistant (Dutch Speaking)
flatexDEGIRO SE —Amsterdam Oost
- Engels
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- Financiën
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Site Management Associate
PSI CRO —Amsterdam
- Fulltime
- Thuiswerk
- Microsoft Powerpoint
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- Microsoft Excel
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Customer Service Representative
Corpay —Almere
- € 28.000 - € 36.000 per jaar
- Fulltime
- Engels
- Administratieve ervaring
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German Customer Service and Sales Officer in Malta
Next Job Abroad —Amsterdam
- € 23.000 - € 28.000 per jaar
- Fulltime
- Microsoft Excel
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Customer Success Executive (International)
S4D —Amsterdam
- Fulltime
- Horeca-ervaring
- Spaans
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Digital Solutions Specialist Benelux - Location Flexible within the region
Intuitive Surgical —Amsterdam
- Engineering
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Global Key Account Manager - Retail Solution
SGS —Amsterdam Westpoort
- Fulltime
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- Bedrijfsontwikkeling
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Klantenservice Medewerker Verzekeren
ABN AMRO —Amsterdam
- € 2.909 - € 4.156 per maand
- Online sollicitatie
- Engels
- Bachelor
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TMF Group —Amsterdam
- Overwerk
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Manager, Customer Experience
Convey —Amsterdam
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Customer Service Assistant
Moët Hennessy —Amsterdam
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- Engels
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B2B Customer Service and After-Sales Support

Zielinski & Rozen Europe -
Amsterdam

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Vacaturegegevens

Kwalificaties

Microsoft Excel
Verkoopervaring
Supplychain
ERP systemen
Engels
Bachelor
Usability
B2B
Bedrijfskunde
Communicatieve vaardigheden

Volledige vacaturetekst

Your role

As a hands-on B2B Customer Service and After-Sales Support Coordinator, you will be responsible for executing and continuously improving B2B customer-facing and internal support processes-from order intake to issue resolution. In addition to managing daily customer operations, you will support internal communication platforms and play a key role in the design, testing, and implementation of a new Odoo-based internal and external communication system.

What you'll be doing

B2B Customer Service Execution & Improvement:
- Directly handle customer communications via phone, email, or ticketing tools.
- Develop and maintain service templates, SOPs, and documentation.
- Identify recurring issues and recommend process/system changes.
- Monitor customer channels to ensure timely, accurate responses.
Order Processing:
- Enter and validate orders in ERP/CRM systems, ensuring accuracy.
- Manage order cycle and resolve discrepancies.
- Document and update order handling procedures.
- Coordinate with logistics for accurate and timely dispatch.
After-Sales Support Execution:
- Handle returns, warranty claims, and repair requests.
- Standardize post-sales follow-up procedures.
- Collaborate with technical/operations teams for issue resolution.
- Maintain clear records of after-sales interactions.
Cross-Functional Coordination:
- Align with Sales on order details and commitments.
- Work with Operations to track production and inventory.
- Coordinate with Logistics to ensure delivery performance.
- Support Finance with payment and invoice issues.
Odoo Communication System Development:
- Actively participate in the development, testing, and implementation of the new Odoo-based communication platform.
- Collaborate with stakeholders to define system requirements and processes.
- Assist in creating training resources and onboarding team members.
- Provide feedback to refine system usability and adoption.
Reporting & Process Development:
- Maintain dashboards and trackers using Excel or ERP tools.
- Analyse trends and metrics to guide improvements.
- Lead documentation and rollout of updated workflows.
- Support automation and continuous improvement initiatives.

This is you

Clear Communication: Exceptional verbal and written communication skills in English and at least one other European language.
Multitasking Mastery: Ability to stay organized and manage multiple responsibilities in a fast-paced environment.
Customer-Centric Problem-Solving: Approach challenges with a customer-first attitude and a knack for resolving issues quickly.
Cultural Awareness: Capable of managing stress and understanding intercultural differences to provide a tailored experience to each client.

Your experience and qualifications

Bachelor's degree in Business, B2B Customer Experience, or Supply Chain Management.
3-5 years of experience in B2B customer service, order management, or after-sales support.
Proficiency with ERP and task tools (e.g., SAP, Odoo).
Strong executional focus with process improvement experience.
Excellent communication and attention to detail.
Experience in system implementation or migration projects.
Familiarity with Odoo CRM, Sales, or Helpdesk modules.
Intermediate Excel or dashboarding capabilities.
Exposure to logistics or production coordination.
Requirement to work in the Netherlands (no support of permit process available)

Why you should work at Zielinski & Rozen

History and Innovation: Become part of a company with a rich history and a focus on innovation in the perfume industry.
Diverse and Dynamic Team: Join a diverse and inclusive team, where different perspectives and backgrounds come together to promote innovation and excellence in artisanal fragrances.
Unique Brand with Global Impact: Represent a unique brand with a global presence and a strong reputation for quality.
Career Perspective: As we continue to grow, countless opportunities for professional development arise.
Start-up Atmosphere: Although the brand has a rich history, we are just beginning in Europe. There is a certain magic in this start-up momentum.

Teamwork and working from the office

At Zielinski & Rozen, we highly value teamwork and personal interaction. Given the pivotal role you will play in fostering collaboration, this position requires working from the office. If you prefer working from home, our current culture may not align with your preferences.

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Verfijn je zoekopdracht

customer service vacatures in bos en lommer

B2B Customer Service and After-Sales Support

Customer Service Medewerker

Customer Success Manager

Customer Care Agent | 32 - 40 uur

Customer Service Representative

Dutch Customer & Sales Advisor - Upgrade Your Workspace to a Beach in Greece

Service Line Specialist

Customer Service Representative, The Netherlands

Customer & Ground Services Manager – Eurostar

VIP Client Assistant (Dutch Speaking)

Site Management Associate

Customer Service Representative

German Customer Service and Sales Officer in Malta

Customer Success Executive (International)

Digital Solutions Specialist Benelux - Location Flexible within the region

Global Key Account Manager - Retail Solution

Klantenservice Medewerker Verzekeren

Office Assistant - Amsterdam

Manager, Customer Experience

Customer Service Assistant

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service in bos en lommer

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