20 beste vacatures voor de functie van lead consultant in den bosch, nb (nieuwe medewerkers gezocht)

Partner Success & Escalation manager
Philips —Best
- Fulltime
- Salesforce
- Engels
- Bachelor
(Senior) Consultant QA
3D-PharmXchange —Tilburg
- E-mail
- Bediening
- Master
- Bachelor
Project Leader Civil Engineering
TMC —Den Bosch
- € 3.000 - € 6.000 per maand
- Civiele techniek
- Bachelor
- Civiele techniek
- Winstdeling
- Budget voor professionele ontwikkeling
Senior Cybersecurity Solutions Consultant
EPAM Systems, Inc. —Rijswijk
- Hybride werken
- Financiële diensten
- Communicatieve vaardigheden
- Mentale gezondheidszorgprogramma's
- Aanbrengbonus
Account Director
Happy Horizon B.V. —Tilburg
- € 4.000 - € 6.000 per maand
- Fulltime
- Hybride werken
- Bachelor
- Reiskostenvergoeding
- Zorgverzekering
Snel solliciteren
11 dagen
HR Backoffice medewerker
Team Rockstars IT —Den Bosch
- € 2.750 - € 3.500 per maand
- Parttime
- Kantoor
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Flexibele werkuren
3 dagen
ACCOUNTMANAGER
i³ groep —Den Bosch
- Parttime
- Engels
- ICT
- Werk vanuit huis
Digital Projectmanager
iO —Den Bosch
- Parttime
- Hybride werken
- Java
- Projectmanagement
- Softwareontwikkeling
- Reiskostenvergoeding
Sales Consultant
Topic Software Development —Best
- € 57.000 - € 76.000 per jaar
- Fulltime
- Hybride werken
- CRM-systemen
- Verkoopervaring
- Kantoor
- Flexibele werkuren
Snel solliciteren
Scrum Master
Verandert Gewoon. —Den Bosch
- € 4.000 - € 6.000 per maand
- Parttime
- DevOps
- Kantoor
- Bedrijfskunde
- Winstdeling
- Budget voor professionele ontwikkeling
New Business Sales SAP
Aiden —Den Bosch
- Fulltime
- Tankpas
- Budget voor professionele ontwikkeling
Central QA & test lead engineer
Enexis —Den Bosch
- € 4.953 - € 7.076 per maand
- Parttime
- DevOps
- Analytisch vermogen
- APIs
- Reiskostenvergoeding
Finance Business Consultant
Dynapps —Oisterwijk
- ERP systemen
- Flexibele werkuren
Microsoft Fabric Consultant
Powerdobs —Den Bosch
- E-mail
- Azure
- SQL
- Analytisch vermogen
- Telefoonplan
WMS Solutions Architect
Rhenus SE & Co. KG —Tilburg
- Online sollicitatie
- ERP systemen
- Master
- Bachelor
- Budget voor professionele ontwikkeling
Business Developer - AI Engineering Competence Center
iO —Den Bosch
- Parttime
- Hybride werken
- Azure
- Verkoopervaring
- Java
- Reiskostenvergoeding
3 dagen
Mobile Developer
iO —Den Bosch
- Parttime
- Hybride werken
- Management
- Java
- JavaScript
- Reiskostenvergoeding
Data Engineer
Verandert Gewoon. —Den Bosch
- € 3.500 - € 6.500 per maand
- Parttime
- Informatica
- Azure
- DevOps
- Winstdeling
- Budget voor professionele ontwikkeling
group9 Pipeline
alfa1 —Den Bosch
- Fulltime
- Thuiswerk
- DevOps
- Java
- Bachelor
Snel solliciteren
Department Manager Validation & Usability Engineering interventional applications (iApps)
Philips —Best
- Fulltime
- Doctor
- Master
11 dagen

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Partner Success & Escalation manager

Philips -
Best

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Salesforce
Engels
Bachelor
Bedrijfsadministratie
Bedrijfskunde
Informatietechnologie

Volledige vacaturetekst

Job Title

Partner Success & Escalation manager

Job Description

Partner Success & Escalation Manager

In this role you will support global partners by managing technical escalations, playing a key role in maintaining service excellence as our international region continues to grow. You’ll coordinate a team of Technical Support Consultants (Tier‑2 specialists), plan resources across different zones, manage different stakeholders based on specific demands and make sure remote and onsite support runs smoothly and efficiently—even in challenging markets. You’ll take ownership of partner performance and compliance, making independent decisions to keep operations on track and customers satisfied. Along the way, you’ll build strong relationships, drive improvements, and help create better processes for faster issue resolution.

Your role:

Orchestrate end‑to‑end technical and clinical support & entitlement for 150+ partners, serving as the single point of escalation across IR and leadership to secure timely resolution and customer satisfaction.
Collaborate with technical teams, markets, and commercial teams to drive fast and effective issue handling.
Own workforce planning for ~20 cross‑zone Tier‑2 Technical Support Specialists (TSS), creating and communicating weekly capacity plans that cover all modalities and resolve capacity conflicts with resource planners and CCC management.
Govern partner escalations: triage, prioritize, register, and drive resolution of technical cases; lead onsite interventions in challenging countries when remote recovery is not feasible.
Manage trade‑partner performance for technical quality and customer experience; define corrective actions, track remediation, and report outcomes to CS Directors and Market leadership.
Exercise independent decision‑making on escalation thresholds, alternative actions (including commercial mitigations), and deployment of corrective actions.
Drive operational compliance (Export Control, Regulatory, Legal, employee safety), embedding controls and checks into day‑to‑day operations in a complex, multi‑market environment.
Run remote support operations: intake and qualification of partner requests, entitlement verification, prioritization, initiation of actions, and resolution of non‑technical Tier‑2 requests; escalate to BIU Technical Support when required.
Coordinate onsite clinical application, technical, and installation support by identifying required skills, securing resources across BIUs/Markets, scheduling, and maintaining/adapting progress plans.
Execute SAP service transactions with financial accuracy (service orders, purchase orders, cost settlement, invoicing) to ensure compliant billing and cost control.
Build and nurture stakeholder relationship - partners, CS Market Managers, next‑level support, and management—to accelerate issue resolution and strengthen communication flows.
Lead continuous improvement by analyzing escalation and call data to identify competency gaps; initiate and deliver projects that improve Response Center effectiveness and partner outcomes.
Monitor total work‑in‑progress daily, maintain transparent dashboards/metrics, KPI’s and provide clear status, risk, and action reporting; make decisions on Tier‑2 capacity planning and escalate at the right moment.

You're the right fit if:

Bachelor’s degree in Business Administration, Information Technology, International Business or equivalent; OR completed vocational education with relevant experience.
Minimum 2 year of experience with a Bachelor’s degree OR 4+ years with vocational education in Customer Service or service operations preferably in the Healthcare industry.
Experience in Salesforce/ ServiceMax
Ability to operate effectively across multiple taks and rapidly shifting priorities, with strong adaptability in escalation scenarios.
A proactive and creative mindset, bringing fresh ideas and continuously challenging the status quo to improve processes and outcomes.
Excellent communication and relationship-building skills, enabling collaboration across diverse cultures and countries with diverse geopolitical scenarios.
Advanced level of English both verbal and written.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week in our office in Best.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business .
Discover our rich and exciting history .
Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

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lead consultant vacatures in den bosch, nb

Partner Success & Escalation manager

(Senior) Consultant QA

Project Leader Civil Engineering

Senior Cybersecurity Solutions Consultant

Account Director

HR Backoffice medewerker

ACCOUNTMANAGER

Digital Projectmanager

Sales Consultant

Scrum Master

New Business Sales SAP

Central QA & test lead engineer

Finance Business Consultant

Microsoft Fabric Consultant

WMS Solutions Architect

Business Developer - AI Engineering Competence Center

Mobile Developer

Data Engineer

group9 Pipeline

Department Manager Validation & Usability Engineering interventional applications (iApps)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van lead consultant in den bosch, nb

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