Initiative
Addressing Gaps in Work
- Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans.
Motivating and Energizing Self and Others
- Sets challenging yet motivating short and long term goals which lead to beneficial individual and team results.
Self-Starting
- Accepts owne rship for individual performance, results and actions; volunteers for tasks before being asked by other or being forced by events.
Collaboration/Teamwo rk I
Delivering Information and Assistance
- Actively participates in meetings by providing input, expressing opinions, and offering solutions; ensures that others have an opportunity to voice their thoughts.
Role Identity and Interpersonal Interactions
- Works in an open and dependable manner with team members; assumes individual contributor or manager role as needed.
Building/Maintaining Relationships and Fostering Cooperation
- Establishesand grows working relationships;seeks out and encourages different and diverse ideas from others.
Customer Focus I
Identifying and Anticipating Customer Needs
- Displays an interest in the customer by tryingto understand their concerns and issues; draws on customer insight to help others with how to best meet current and future customer needs.
Customer Care/Service
- Develop positive internal and external customer relationships by consistently and efficiently dl l ivering va lue.
Following Customer Service Trends
- Shares best practice knowledge with others in work team; identifies ways in which the customer experience could be enhanced.
Creativity and Innovation
Generates Ideas
- Sees old problems and status quo in new ways to create unique, yet effective solutions.
Facilitates Creativity in Others
- Asks challenging and stretching questions to stimulate innovative thinking in others.
Seeks Opportunities
- Looks for opportunities and creative solutions that will help to improve team performance.
Knowing the Business
Understands Operational and Financial Factors
- Applies understanding of operational and financial factors that drive team performance to cont ribute to department success.
Understands Company Products, Services
- Applies knowledge of organization's products/services and competitive landscape to deliver on team goals.
Collects and Evaluates Metrics/Data ta Determine Actions
- Gathers and evaluates information about the organi zation' s overall performance to inform priorities
