What to Expect
You will be part of the Order Operations – Billing and Compliance team, which is a vital team at Tesla HQ. You’ll have a unique opportunity to improve our internal operations and make an impact on EMEA markets. In this role you will help the Billing Operations team to ensure Tesla customers are having seamless experience from order to delivery of their Tesla. It will include various back-of-house operations related to customers’ orders, order configurations, order fulfillment experience, trade-ins, lease end returns, billing, revenue recognition, etc. You will also have an exciting opportunity to communicate with various HQ departments as well as teams across EMEA and US and to try and experiment with various operational tasks.
We believe that right candidate is a high-performer, with an entrepreneurial mindset, hands-on attitude, and who will be willing to go an extra mile to get as much knowledge as possible, and to apply this knowledge to achieve our goals.
What You'll Do-
Input customer data into systems, update payment responsibilities, maintain accuracy of billing details, adjust and reprocess E-invoices documents;
-
Perform invoice changes requests and generate various types of invoices via digital tools or manually according to established rules and procedures
-
Insert trade-in details from documents into systems and validate accuracy
-
Support operations for upcoming and received lease maturities
-
Help Billing and Compliance team with any other backend admin tasks
-
Ability to manage peak high volume workload in a fast paced environment
- Superior attention to detail under tight deadlines
-
Basic knowledge of general accounting
-
Ability to identify process gaps and opportunities for improvement to optimize team operations
-
Excellent time management, organizational and communication skills
-
Strong team player, comfortable working with multiple teams and colleagues from various management levels
-
Proficient in Microsoft Office, Excel basic skills and formulas knowledge is a must (VLOOKUP; INDEX; MATCH; Pivot tables; etc.)
-
Language skills: fluent spoken and written English
-
Eligibility to work in the Netherlands (EU citizenship or valid work permit) is required
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
