Job Description
Job Title: Operations Manager
Department: Operations
Location: Hoofddorp - Netherlands
Reporting Line: Sr Director of Operations – Europe
CSafe is seeking an Operations Manager to lead the growth of our passive manufacturing capability at the AMS facility. This is an exciting opportunity to join a world-class operations team in the growing pharmaceutical cold chain industry, helping deliver innovative temperature-management solutions that protect life-enhancing products for patients around the world. The company partners with biotechnology, pharmaceutical, and life sciences organizations to transport high-value, temperature-sensitive biopharmaceutical products, including biologics and vaccines.
Job Purpose
The Operations Manager is responsible for leading manufacturing operations at our multi-product AMS site including distribution, refurbishment, kitting, and other passive-related manufacturing activities across multiple product lines and varying volumes. The leader will ensure timely production and refurbishments are completed in line with our regulatory and quality standards. This is a full-time role based at the site with onsite presence expected 5 days per week.
The key objectives of this role include management, training, and growth of local manufacturing operations teams, effective production planning and inventory control, maintaining a safe and organized working environment, and strong coordination between all internal teams to ensure we deliver products and services to our customers at a world class standard.
This role may also encompass oversight of 3rd party manufacture, or warehouse and distribution locations over time.
Main Tasks and Responsibilities
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Build, lead, and grow a cohesive operations team, fostering a collaborative, harmonious work environment that supports consistent performance, employee retention, and operational excellence
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Provide leadership to the local manufacturing operations teams across distribution, refurbishment, kitting, and other passive manufacturing activities.
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Maintain compliance with current local standards, company policies and procedures.
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Promote an understanding of quality and requirements among staff.
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Ensure production capacity aligns with forecasted demand across multiple product lines and volumes, and workstations are properly staffed.
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Develop training regimen to ensure all operations personnel are appropriately qualified to complete relevant.
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Ensure adequate inspection aids, special tools and equipment are available and inspected/maintained in serviceable condition
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Ensure all tools and test equipment are inspected and maintained in a serviceable and, when applicable, in a calibrated condition.
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Manage preventative maintenance for all manufacturing, warehouse, and plant equipment, ensuring it is safe prior to use by the local operations teams.
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Ensure accurate and timely execution of all required inspection records, reports and forms.
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Drive effective 6S procedures to ensure safe and organised working conditions, identifying hazards, setting appropriate safety policies, and ensuring behaviours align with company policies to prevent injuries.
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Oversee manufacturing efficiencies and drive continuous improvement. Use LEAN manufacturing principles to identify projects that will improve efficiency and eliminate waste within manufacturing operations.
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Work with Quality team on QA procedures and policies, ensuring the upkeep of our Quality and Environmental Management System ISO accreditations.
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Own inventory control as a key focus area — working with Commercial and Supply Chain teams to establish target inventory levels for key products and raw materials, and ensuring effective inventory control systems and measures are in place.
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Work with Logistics department to ensure all in-bound and out-bound shipments are handled safely and efficiently.
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Shared responsibility for the general upkeep, presentation, and safety of the AMS site.
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Ensure the company’s Health and Safety and Fire regulations are always adhered to.
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Demonstrate awareness of and support of company goals through participation in continuous quality management and company activities.
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Shared P&L responsibility to maintain targeted cost levels and drive saving initiatives.
KPIs
KPIs will be focused on customer satisfaction, controlling inventory and costs, and driving continuous improvement.
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Employee safety (0 recordable injuries)
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On-time delivery (>99% orders ready on the dock)
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Reliability (>99% customer complaints vs shipments)
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Inventory control (>95% planned counts completed - >98% count accuracy)
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Site productivity
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6S audit performance
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ISO/customer audit performance
The above statements are not intended to be an exhaustive list of all duties and responsibilities required.
Functional Competencies
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10+ years’ operations management experience, with a demonstrated track record of leading, developing, and growing operational teams
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LEAN manufacturing, inventory management, and production planning/forecasting experience in a multi-product manufacturing environment supporting varying volumes
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Associate degree or equivalent on-the-job work experience
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People management experience, including the ability to train, mentor, and inspire teams to achieve maximum performance
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Proficient in Microsoft Office Suite and with industry standard component control and tracking programs
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Excellent verbal and written communication skills, able to communicate effectively and present analytical business reports across all levels of an organization
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Solution oriented with an ability to take initiative, creating, implementing and improving policies and procedures
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Strong organizational skills, able to multi-task and demonstrate inspiring leadership in a fast-paced environment
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Six Sigma or Lean qualification
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Experience managing a multisite organization
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Project management experience
Behavioral Competencies
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A logical, fact-based problem solver who evaluates key decision-making criteria
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Professional, courteous, and positive, with a confident, proactive, customer-focused approach
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Driven to achieve results, actively contributing to organizational objectives and working well with others
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Process driven with a focus on continuous improvement
Other Requirements
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Full driving license
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Percentage of Travel (Less than 10%)
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Site based role 5 days per week
