As a vital member of our Customer Service Europe team, you will serve as the primary point of contact for our customers in Europe, Middle East and Africa. You will play a crucial role in managing the end-to-end customer journey—from initial inquiries and order processing to cross-departmental coordination and identifying future business opportunities.
This role reports into the Sr Manager Customer Service - Europe and will work 3 days a week from our office in Breda and 2 days from home.
Efficiently manage incoming customer calls, handle quotations, and process orders and order confirmations.
Track existing orders and proactively contact customers via phone and email to provide updates or resolve issues.
Collaborate closely with internal departments—including Finance, Sales, Warehouse, Production, and Tech Support—both within and outside of EMEA.
Build strong relationships with customers to identify their unique needs and discover potential future projects.
Follow established communication procedures, guidelines, and company policies to ensure a consistent, high-quality customer experience.
Multi-task, prioritize daily assignments, and manage time effectively in a fast-paced environment
Bachelor's degree or equivalent working/thinking level.
Minimum of 5 years of proven experience within a Customer Service or Customer Support team.
Excellent verbal and written communication skills in both French and English. Fluency in any other European language is considered a strong plus.
Hands-on experience with ERP systems SAP experience is a major plus.
Strong organizational skills, exceptional attention to detail, and the ability to thrive under pressure.
