Within the operations of Chore-time Ede, the role of customer fulfilment employee is essential to optimally execute the core activities of the organization. This includes the entire administrative process from purchasing to delivery and everything logically related to it. In addition, this function is the hub of all commercial back-office activities.
A customer fulfillment employee is the specialist within an organization responsible for handling all the necessary administrative tasks associated with the entire purchase order process. You generate purchase orders, both internally and externally, you follow them up, you continuously monitor the process and make adjustments. You take care of billing and the proper handling of orders and incoming requests. You work closely with your colleagues from the department and constantly communicate with those involved to ensure a smooth process. Additionally, you are in contact with customers to coordinate their spare part orders and projects, you create quotes and follow them up.
You work closely within the organization with the departments involved, such as sales, customer fulfillment, operations, production, warehouse and finance. Direct contact with customers regarding small and spare part orders is an important part of your role, along with continuous coordination with the customer about these orders and any problems that arise.
