Christian Dior Netherlands is looking for an experienced Deputy Boutique Manager to join one of his store in Amsterdam.
Working with the Boutique Manager, the Deputy Boutique Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the Boutique in line with Christian Dior expectations:
In this role you are responsible for the management, coordination of the team and the sales development in accordance with our guidelines.
You ensure an excellent client experience together with high & qualitative sales. You represent the style and the image of Christian Dior.
Your main role is:
Optimise sales by attracting and recruiting new clients, public relations, client service, client loyalty
Develop and maintain a qualitative client network, being an ambassador of the brand, coordinating in-store events and participating to local events outside the boutique
Closely monitor sales reports and merchandise needs in order to ensure proper stock levels
Oversee the execution of window displays and maintain high standards for in-store merchandising
- Commercial Performance and Team Management:
Increase sales and measure sales performance and conversion rates daily
Provide and inspire outstanding service to our customers
Follow up the activity using KPI’s in order to reach the boutique targets
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for clientele development
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Provide regular reports & analysis to take initiatives to increase the business
Ensure a strong presence on the shop floor to be a role model and support the team
Focus on people development: manage, coach and train the sales staff
Optimise the staff competencies to lead the business growth
Train, coach, develop, and lead sales associates in selling skills
Facilitate proper communication between management and associates
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Help solve problems that affect the department’s service, efficiency, and productivity
Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time
Oversee boutique operations activities
