Location: Mpac Langen / Wijchen, Netherlands
Are you an experienced operational leader with a passion for service excellence, project delivery, and team development? Do you thrive in a fast-paced technical environment where you can make a tangible impact on performance, customer satisfaction, and business growth?
Mpac is looking for a Team Lead Operations Service to lead and strengthen our Service Operations team. This is a unique opportunity to combine people leadership with hands-on project management, ensuring our customers receive exceptional service while driving continuous improvement across our operations.
As Team Lead Operations Service, you will be responsible for the daily management and performance of our Service Operations function, including Service Coordination, Service Project Management, and Spare Parts Coordination.
You will ensure resources are effectively planned, priorities are managed, processes run efficiently, and customer commitments are delivered. At the same time, you will remain actively involved in service projects, spending approximately 20% of your time managing customer-focused improvement, upgrade, and retrofit projects.
This role offers the perfect balance of operational leadership, strategic improvement, customer engagement, and project execution.
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Lead the day-to-day activities of Service Coordinators, Service Project Managers, and Spare Parts Coordinators.
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Manage capacity planning, resource allocation, forecasting, and workload balancing.
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Monitor operational performance, quality, service levels, and customer commitments.
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Act as the escalation point for complex operational and customer-related issues.
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Drive collaboration across Service, Engineering, Product Management, Procurement, Finance, and Sales teams.
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Identify operational challenges and implement effective solutions.
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Manage assigned service projects from initiation to completion.
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Lead machine upgrades, retrofits, relocations, and improvement projects.
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Control project schedules, budgets, risks, scope, and deliverables.
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Coordinate internal and external project resources.
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Maintain strong customer communication throughout project lifecycles.
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Identify new service opportunities and support business growth.
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Coach, mentor, and develop employees to achieve their full potential.
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Conduct performance, development, and absence management discussions.
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Build a culture of accountability, collaboration, and continuous improvement.
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Support succession planning and capability development across the team.
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Analyse operational data and performance metrics to identify improvement opportunities.
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Drive process optimisation across service coordination, project management, and spare parts management.
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Support digitalisation and automation initiatives.
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Promote efficient ways of working and ensure compliance with company procedures and standards.
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Bachelor's degree level education or equivalent professional experience in a technical, logistics, business, or related discipline.
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Minimum 5 years' experience within a service, project, operations, or supply chain environment.
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At least 2 years of leadership or team management experience.
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Proven experience managing technical or service-related projects.
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Strong understanding of planning, budgeting, risk management, and customer communication.
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Experience with service coordination, project management, and/or spare parts operations.
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Knowledge of ERP, CRM, and service management systems.
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Excellent organisational, analytical, and problem-solving skills.
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Strong communication skills in Dutch and English.
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Experience within an international machine-building, manufacturing, or technical service organisation.
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Experience with process improvement and change management initiatives.
Apply today and help shape the future of Service Operations at Mpac.
