Satellite Industries is the world’s largest supplier of products in the portable sanitation industry including toilets, service units, trailers and deodorizers. The European Headquarter is in Brussels.
Satellite is the global market leader, both for volume and quality. We are a family owned, long-term successful company of American origin guaranteeing employment stability, long term growth opportunities with a drive to always improve ourselves and progress. We provide a fun, professional, ethical, safe work environment.
Satellite is a strong medium sized company, large enough to be the market leader, but small enough to continue to cultivate our “family" spirit and a friendly, cooperative spirit between colleagues across multiple countries.
Since 2022, we are recognized as a Happy@Work place in Europe.
Your role:
As a customer solution representative, you will create a positive and impactful experience for our customers and builds relationships with customers that nurture commitment and cultivate a long-lasting loyalty.
You work in the customer service team who assists our customers by phone and by e-mail throughout the order process for our Dutch speaking territories. You work daily in Dutch and in English.
Your primary responsibilities will be:
- Daily work with sales representatives, logistics departments and warehouses.
- Manage phone or email queries from prospects and customers
- Management of orders for customers on your territories (reception and registration of orders on ERP Sage X3) and follow up until the delivery of the goods
- Preparation of quotes
- Management of the after-sales service
- Information to our customers about products, stock, prices, delivery time, invoices, status of their orders, etc.
- Export: follow up with containers shipment, formalities/custom documents, international payments (documentary credit, bill of exchange)
- Claim management: primary contact for our customers, and liaise with internal teams to reach adequate solutions
- Organization of transportation in special cases
- You work on building a good relationship with the existing customers
- You spot and analyse your prospects’/customers’ needs and suggest tailored solutions
Your profile:
- You have at least 5 years’ experience in a similar role, preferably in an industry or in a sales administration or logistic department. A first experience in sales is a plus.
- You are fluent in Dutch and English, any additional European language is an asset
- You have a very good knowledge of Outlook, Word and Excel and you are familiar with ERP systems
Your competencies:
- You are customer oriented, able to identify the customer's interest and act accordingly
- You can anticipate the problems of your customers, analyse them, and propose suitable solutions
- You are stress resistant: even under time pressure and in difficult situations, you maintain an overview and keep a cool head
- You can work in a fast-paced and demanding environment in a multitasking mode
- You work in a clear and structured manner; you are well organised, punctual, and patient
- You have an eye for detail
- You have strong interpersonal skills
- You are enthusiastic, optimistic and good at working in teams
- You are computer literate and have strong administrative skills
Our offer:
- Good working atmosphere
- International environment, working for a global leader
- Occasional international travel to participate to meetings, for training, etc.
- Attractive salary based on profile and experience
- Annual salary increase programme based on objective measurement tools
Job Types: Full-time, Contract
Contract length: 12 months
Pay: €3.500,00 - €3.900,00 per month
Work Location: Hybrid remote in 2718 Zoetermeer
