Product manager (Customer Journey Expert) Cards - Retail Payments
Shape card experiences used by millions of customers.
Debit and credit cards are at the heart of how people pay—every day, everywhere. At ING, cards are not just a utility; they are a key growth driver within Retail Payments.
As a Customer Journey Expert (CJE) Cards, you shape the value proposition of our consumer debit and credit cards. You drive commercial growth by optimising the card application journeys and sales funnel, initially focused on the Netherlands, with the ambition to scale your impact to a more global scope.
Together with your squad you own and improve the card application journeysend‑to‑end: from understanding customer needs and commercial goals, to shaping IT-enabled solutions and bringing them live. You collaborate closely with engineers, risk, designers, and stakeholders. You translate business priorities into clear requirements, challenge solution directions from a business perspective, and balance customer experience, commercial impact, regulatory requirements and feasibility. You help the team make clear choices in a complex payments’ environment.
You drive sustainable growth within the cards portfolio, by attracting new customers and activating existing customers. Stakeholders trust your judgment, your structure, and your ability to move things forward. You are hands-on, take responsibility for outcomes, and steadily grow your impact across the card’s domain.
You are a product‑minded professional who enjoys responsibility and impact. You:
