As Technical Consultant you will be the primary technical point of contact throughout the customer lifecycle. You will work directly with customers to configure, deploy, and maintain PATCH MANAGER, and will play a key role in ensuring customer environments are stable, performant, and fit for purpose.
Your main responsibilities will include:
- Acting as the primary technical support contact for PATCH MANAGER customers, i.e. providing feature and platform support, triaging cases, troubleshooting issues, and seeing them through to resolution
- Raising and tracking tickets, and coordinating with internal teams where escalation is needed
- Providing remote and (occasional) on-site training and technical guidance to customers
- Assisting with implementation projects when they arise (typically once or twice a year)
- Supporting the pre-sales process with technical expertise
- Building and maintaining strong relationships with customers and external partners
