At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
S enio r IT Technologist ( Contact Center/Telecom ) will serve as the technical authority for our global Contact Center as a Solution ( CCaaS ) strategy. This role focuses on driving the transition from Cisco UCCE/Five9 to NICE CXone , ensuring seamless integration and operational excellence across multiple business units. The position requires strong leadership, deep technical expertise , and the ability to collaborate across global teams to deliver scalable, reliable, and innovative contact center solutions.
Global Workforce Management & Engagement (25%)
Own the end-to-end lifecycle of Verint Workforce Management (WFM) at MiniMed , including planning, architecture, and ongoing lifecycle and vulnerability management.
CCaaS Technical Leadership (20%)
Serve as technical Lead for CCaaS projects, including design reviews, technical documentation, and solution validation.
Collaborate with business groups (ITSC, Customer Care, Neuro, HR, etc.) to ensure continuity and coverage.
Diabetes OU Contact Center SDM (45%)
Support Team Assistance (10%)
10+ years of experience in contact center technologies, with expertise in Cisco UCCE, NICE CXone , and Five9 NICE.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
