Account Director / Project Management Hybrid (CRM)
For our client, a global strategic agency we're looking for the following:
Role Summary
The Account Director / Project Management Hybrid is responsible for the successful day-to-day delivery of CRM programmes and campaigns for a Global food client in the Netherlands, ensuring the highest standards of quality, efficiency, and client service. Acting as the primary operational lead, this role manages campaign execution from brief clarification through to delivery, while serving as the key point of contact for the client, agency partners, and the offshore delivery team in Spain.
Working in close partnership with the Strategy Director, the role ensures strategic priorities are translated into effective operational plans and flawlessly executed CRM activity. The position is accountable for delivery excellence, quality assurance, stakeholder alignment, and the overall health of account operations, with a strong focus on continuous improvement and client satisfaction.
Key Responsibilities
Campaign & BAU Delivery
- Lead the day-to-day management and delivery of all CRM business-as-usual activity and campaign execution.
- Clarify and challenge client briefs where required to ensure clear and actionable requirements.
- Manage delivery timelines, priorities, and dependencies to ensure successful execution.
- Ensure all deliverables meet agreed quality standards through robust quality assurance processes.
Client & Agency Management
- Act as the primary day-to-day contact for the client and partner agencies.
- Lead regular operational meetings, status updates, and alignment sessions.
- Build strong working relationships across all stakeholders to enable efficient collaboration and delivery.
Offshore Team Leadership
- Brief and oversee the Spain-based CRM team.
- Serve as the key point of contact for the offshore team, providing direction, clarification, and feedback.
- Ensure all output is quality checked and delivered to agreed standards.
Strategic Alignment
- Partner closely with the Strategy Director to ensure operational delivery supports strategic objectives.
- Contribute to the successful execution of the wider account vision through effective planning and collaboration.
Operational & Financial Oversight
- Monitor delivery performance, quality metrics, and service levels across the account.
- Maintain oversight of account financial performance, including hours utilisation and resource efficiency.
- Provide visibility and recommendations on financial health, while supporting reporting processes.
Key Performance Indicators
- Quality of deliverables and reduction in delivery errors
- SLA adherence and operational performance
- Quarterly Business Review (QBR) outcomes
- Client satisfaction and stakeholder feedback
- Team engagement and staff retention
- Financial health of the account, including utilisation and hours management
Success Profile
The successful candidate is a highly organised client services and delivery professional with strong CRM experience, exceptional stakeholder management skills, and a relentless focus on operational excellence. They thrive in fast-paced environments, can coordinate multiple teams and priorities, and are passionate about delivering high-quality work that drives client success. Candidate should have be native level Dutch speaker; Spanish fluency is a plus but not required.
Salaris: €65.000,00 - €90.000,00 per jaar
Werklocatie: Hybride werken in Amsterdam (Gemeente Amsterdam)
