About SolaX Power
Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in the Netherlands, Europe, Asia, and Africa. Now we have more than 2,800 employees globally, and we continue hiring talents to join our expanding Dutch team. At SolaX, a global organization, your career can reach its full potential.
Position Overview
The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS) across the Netherlands, ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations aligned with Dutch grid standards and NEN regulations.
Key Responsibilities
Technical Support & Troubleshooting
- Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions at various project sites throughout the Netherlands.
- Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks.
- Work closely with HQ R&D and product teams to escalate and resolve complex technical issues.
- Guide Dutch customers and service partners through system testing, firmware upgrades, and troubleshooting procedures.
Pre-Sales & Solution Support
- Support the Netherlands sales and application engineering teams with technical documentation, system configuration, and project design reviews.
- Participate in customer meetings and technical discussions to explain system architecture and product functionalities.
- Review project drawings, diagrams, and technical specifications to ensure compliance with Dutch electrical standards (e.g., NEN 1010, NEN-EN 50549).
Training & Documentation
- Conduct technical training (in English/Dutch) for customers, EPCs, and internal service teams.
- Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists.
- Maintain accurate service reports, failure analyses, and system performance records.
Quality & Feedback
- Monitor field performance within the Benelux region and provide feedback to product and R&D teams for continuous improvement.
- Support warranty claim evaluations and root-cause analysis of returned components.
- Contribute to service knowledge base development and standard operating procedures (SOPs).
Qualifications and Requirements
- Bachelor’s degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field.
- Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems (Netherlands market experience is highly preferred).
- Strong understanding of Li-ion battery technology, inverter operation, communication protocols (Modbus, CAN, TCP/IP), and power electronics.
- Hands-on experience with EMS, BMS, SCADA systems, or Dutch grid integration is highly desirable.
- Ability to read and interpret electrical schematics and control diagrams.
- Fluency in English (both written and spoken) is required; proficiency in Dutch is a significant advantage.
- Willingness to travel within the Netherlands and occasionally internationally for site support and training.
What We Offer
- Competitive compensation and benefits package commensurate with the Netherlands market standards.
- Opportunity to work with cutting-edge energy storage technologies.
- International exposure and cross-functional collaboration in a fast-evolving clean energy industry.
Job Type: Full-time
Pay: €40.000,00 - €60.000,00 per year
Work Location: Hybrid remote in 7559 Hengelo OV
