At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
This position is an exciting opportunity to work for MiniMed which is entering a new chapter as a standalone company, focused on accelerating growth and innovation in diabetes care. This role is a hands-on where you will be supporting day-to day operations with key stakeholders, focused on supporting and resolving challenges with our digital devices, always ensuring we continue to operate with greater speed and agility. In doing so, the role will drive meaningful innovation and enhance the impact on patient care.
Diabeter is the only diabetes clinic in the Netherlands dedicated entirely to type 1 diabetes care, utilizing the latest technology and provides opportunities for growth within its innovative organization, focused on delivering high patient satisfaction. As Diabeter expands its footprint by growing as a clinic as well as offering its proprietary software solutions and service to other clinics in the Netherlands as well as in other countries, the role will look to support users in Europe and the Middle East.
Responsibilities may include the following and other duties may be assigned:
Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs
Communicate promptly and effectively with application users in both English and Dutch, especially when addressing solution challenges
Prepare insightful application reports for management, providing valuable updates and analysis
Develop clear, user-friendly documentation for applications and coordinate the localization process for international audiences
Work closely with the IT team to support the setup of new customer applications, ensuring a smooth and successful onboarding experience
Required Knowledge and Experience:
A bachelor’s degree together with an ITL qualification and at least 3 years of experience in a similar role, ideally within the healthcare industry
Excellent communication and organizational skills—you thrive on keeping things running smoothly and connecting with others
Native-level Dutch language skills and strong proficiency in English, enabling you to work confidently in a multilingual environment
A customer-first attitude and a collaborative mindset—you enjoy working with others to achieve common goals
Previous experience collaborating in an international, remote setting, so you’re comfortable working across borders
Experience in project management is highly valued
#BetterDaysStartNow
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
