Beschrijving van de vacature:
What we ask
- Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience—preferably in Customer Operations, Supply Chain Management, or Logistics.
- Experience in customer service, ideally within FMCG.
- Fluent in English (written and spoken).
- Proficiency of Dutch is a strong plus
- Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution.
- Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling.
- Strong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes).
- Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issues.
- Experience with Salesforce is strong plus
- Experience with SAP S4HANA is a strong plus
What we offer
- Your salary will be based on the level of the position, your experience, and your education.
- But FrieslandCampina rewards more than just financially. We believe it is important that you continue to grow, as your development benefits both our products and your career.
- That’s why internal career progression is strongly encouraged, and we invest in relevant training and education within your field of expertise.
- We give you trust and autonomy to create long‑term impact that contributes to better nutrition for the world.
- We offer an informal yet ambitious working environment where you collaborate with driven and professional colleagues.
- On the work floor, you will also notice a strong focus on exchanging knowledge among colleagues — after all, that’s how you learn the most.
Vacancy description
As Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate approximately a big part of your time to continuous improvement, project coordination, and change management. You identify inefficiencies, lead optimization initiatives, and collaborate closely with IT and supply chain partners to bring new solutions to life.
You oversee automated order, delivery, and invoicing flows—detecting deviations, performing root cause analysis, and implementing structural improvements that reduce customer effort. You coordinate and execute end‑to‑end regression testing during system upgrades to safeguard business continuity and minimize disruptions.
In this role, you serve as a senior point of contact for complex customer or logistics inquiries, ensuring proactive and clear communication. You translate system and supply chain data into actionable insights, and you contribute to a high‑performing team environment by supporting colleagues, sharing best practices, and strengthening cross‑functional alignment.
