Netherlands, Noord-Holland, Amsterdam
DESCRIPTION
Please note: This is a fixed-term contract
Your purpose:
Zenchef is on an exciting growth journey. As we align our technologies and customer bases, we are looking for a proactive and customer-driven Customer Success Manager to lead customer engagement during this one-time platform shift.
You will play a central role in ensuring a smooth migration experience, uncovering upsell opportunities, and driving product adoption post-migration.
Your team:
You will join our Customer Experience team, a passionate group committed to providing the best service to our customers.
Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Amsterdam office.
What you will do:
Proactively reach out to eligible customers to engage them in the migration process
Clearly explain the value of the Zenchef platform and what to expect during the migration
Align timing, collect key onboarding information, and ensure customer readiness
Be the customer’s main point of contact during the migration journey
Ensure all necessary steps (technical and operational) are completed in a timely manner
Collaborate closely with onboarding and support teams to ensure a seamless experience
Provide regular and transparent updates to customers throughout the onboarding journey
Answer questions related to migration, configuration, training, or account access
Maintain strong relationships and build trust, even in high-volume or change-sensitive moments
Follow up after onboarding to ensure smooth adoption of core Zenchef features
Identify and suggest upsell opportunities based on customer goals and usage
Collect feedback, surface product insights, and support continuous improvement
REQUIREMENTS
️ What you will bring to the table:
2-4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environment
Excellent communication and relationship-building skills
Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems
Proven ability to manage change-sensitive customer relationships
Highly organized, proactive, and confident juggling multiple customer journeys at once
Comfort working cross-functionally with support, product, and operations teams
Fluent in English and Dutch
