Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY
This individual will direct Heart of the House Cafe operations while ensuring that the business is maximizing its potential. He/She will be responsible for the financial results of the department as well as development and retention of human capital.
ESSENTIAL FUNCTIONS
1 People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
2 Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by adhering to proper menu specifications and attention to detail in food quality and presentation
3 Profit - To operate a financially profitable food and beverage business operation
4 Sales - To grow the business by using innovative sales and marketing concepts
NONESSENTIAL FUNCTIONS
1 Coordinate operations between departments.
2 Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
3 Present a professional image to employees, guests, clients, owners and investors.
4 Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
5 Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
6 Develop and maintain positive relationships within the business and social community.
7 Spearhead philanthropic initiatives.
8 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
9 Maintain low staff turnover rate and high morale.
10 Operate ethically to protect the image of Hard Rock.
11 Utilize programs designed to help Save the Planet.
CORE COMPETENCIES
1 Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus
2 Making Complex Decisions – Decision Quality
3 Getting Organized – Priority Setting; Time Management
4 Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports
5 Energy and Drive – Drive for Results; Action Oriented
6 Keeping on Point – Timely Decision Making
7 Dealing with Trouble – Conflict Management; Managerial Courage
8 Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams
9 Managing Diverse Relationships – Managing Diversity
10 Acting with Honor and Character – Ethics and Values; Integrity and Trust
11 Being Open and Receptive – Listening; Composure; Approachability
12 Hiring and Staffing
REQUIREMENTS
MINIMUM
1 Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital.
2 Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
3 Proven track record of making high quality decisions and the ability to make complex decisions.
4 Adherence to health/safety, food safety and alcohol consumption regulations.
5 Applicable standard of education is required.
LANGUAGE SKILLS
1 Must possess strong communication and listening skills, excellent speaking, reading and writing.
2 Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
3 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
4 Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS
Managers are expected to be able to perform the job functions with reasonable accommodation.
