About the team:
Our
People Operations team bridges the gap between high-level strategy and the daily employee journey. As part of a specialized Tier 2 ecosystem, we don't just answer questions-we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey.
About the role:
We are seeking a proactive and detail-oriented
People Ops Benefits Specialist to deliver Tier 2 case resolution and ensure employees receive accurate, timely, and employee-centric benefits support. This role manages escalations from Tier 1, partners closely with the Benefits COE, and helps improve processes to create scalable, compliant, and seamless benefits delivery across the organization.
Responsibilities:
- Manage benefits cases and escalations, ensuring policy-aligned, accurate, and timely resolution.
- Manage Tier 2 leave cases escalated from Tier 1, including complex eligibility questions, return-to-work coordination, and exceptions.
- Provide clear, empathetic, and compliant guidance to employees regarding health, retirement, leave, and other benefit programs.
- Provide clear, policy-aligned, and compassionate guidance to employees on leave programs (e.g., medical, parental, personal, bereavement, military, and other statutory or company leaves).
- Act as a liaison between employees, benefits vendors, and internal stakeholders to resolve escalated inquiries and ensure service consistency.
- Collaborate with Payroll, Legal, People Partners, and the Benefits COE on cases requiring cross-functional input
- Maintain and update knowledge base articles to enable Tier 0/Tier 1 resolution and reduce repeat escalations.
- Identify process or system gaps and recommend improvements to enhance efficiency and accuracy.
- Analyze benefits-related data and case trends in ServiceNow (or similar systems) to recommend proactive solutions.
- Participate in benefits-related projects, contributing operational insights and implementation support.
- Monitor case data and trends in ServiceNow (or similar tools) to identify risks, prevent escalations, and recommend proactive solutions.
- Support User Acceptance Testing (UAT) for system enhancements and new functionality.
Requirements:
- Bachelor's degree preferred, or equivalent work experience.
- Minimum 2 years of HR or People Operations experience, with a focus on benefits administration.
- Experience in a shared services or centralized HR environment preferred.
- Ability to independently manage moderate-complexity issues with strong judgment and minimal escalation.
- Strong problem-solving skills and comfort with process improvement.
- Familiarity with HR systems (e.g., Workday, Oracle HCM, ServiceNow).
Able to balance accuracy, compliance, and employee experience in a fast-paced, dynamic environment.
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
