JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Reporting directly to the Senior Facilities Manager, the Events Coordinator will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Clients events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Client brand to life.
Additionally, this role will support workplace operations including mail and shipping duties, ensuring seamless daily operations across all touchpoints. This person will need to work collectively as a team and show a passionate understanding of our guests' needs and requirements, striving to exceed expectations wherever possible, in true Client fashion.
Site responsibilities
Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Audible design
Execute and plan all requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, etc.)
Follow processes correctly for all deliveries & catering
Support workplace operations
Adhere to local legislative and Client H&S protocols
Support catering as required, executing a high level of creative design where possible
Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests
Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Audible (where required)
Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, lift spaces, pantry areas etc)
Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture
Manage last minute/urgent requests in a timely manner and problem solve challenges as required
Execution of required tasks as per the Events requirements
Ensuring maintenance issues are logged and ticketing system and escalated as appropriate
Be proactive in communicating to the Team/Client and helping to find solutions when needed
Ensure hands on training is applied, particularly to ensure Audible property is cared for and maintained as much as possible (ie. furniture, equipment)
Be a key player in the Audible ERT program, responding to emergencies on behalf of Audible and the Workplace Services team
Ensure a high level of customer service is given by the whole team at all times
Flexible approach to demand and working hours (possibly involving evenings and weekends)
Key relationships
Work closely with the respective teams on a daily basis
Establish a solid relationship with the key stakeholders
Daily contact with potential and existing customers, it is vitally important that the right impression of Audible is expressed at all times
Daily contact with Client employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests
Regular contact with external vendors
Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy
#LI-WM1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
