To lead and own the Problem Management function across IT Operations, ensuring effective identification, analysis, and permanent resolution of underlying issues impacting service stability.
The role is responsible for driving a proactive, data-driven approach to incident prevention, embedding strong governance across the problem lifecycle—from root cause analysis through fix delivery and validation—while enabling
Effective communication within a multi-vendor environment is critical to ensuring seamless execution of operational governance, alignment across stakeholders, and successful delivery of sustained service improvements.
