This role is critical in enabling the transition from a reactive incident management approach to a proactive, insight-driven problem management model, ensuring long-term resolution of underlying issues and improved service performance.
What We Are Looking For
Strong experience in ITIL Problem Management / IT Service Management
Proven track record in RCA, major incident analysis, and service improvement initiatives
Experience working in complex, multi-vendor IT environments
Strong analytical mindset with ability to derive actionable insights from data
Excellent communication skills for stakeholder engagement at all levels
Proactive, structured, and results-driven professional
What You Bring
- A passion for moving organizations from reactive firefighting to proactive problem prevention
- Ability to influence stakeholders and drive sustainable improvements
Strong ownership mindset with focus on outcomes and service stability
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Our Offer
At Canon EMEA, you will be part of a dynamic and evolving IT organization, working at the heart of business-critical services, with opportunities to:
- Drive real impact on service performance and business continuity
- Collaborate across international teams and leading technology partners
Contribute to innovation and operational transformation initiatives
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Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Job Family : IT Development
Grade : 13
