Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
New Balance is seeking a Retail Workforce Management Specialist to act as the functional owner of our WFM platform supporting EMEA retail stores in collaboration with Global and Regional Retail Operations. In this role, you will sit at the intersection of technology and retail operations, ensuring the efficient operation of the scheduling engine and providing a positive first-line user support to our store teams.
The new WFM system will launch in 2026, and this role will be critical in ensuring a smooth implementation. You will partner closely with Retail Operations, IT, Finance, and HR to translate business needs into effective system configuration, provide support to our retail stores, and evolve the platform as our retail business grows. This role plays a critical part in shaping how labour is planned, scheduled, and optimized across the store network.
Configuration and Management:
Ability to partner with and communicate across multiple stakeholder groups; Retail Operations – regional and global, Training, IT, Finance, HR.
REQUIREMENTS FOR SUCCESS:
Legion WFM experience preferred or experience on a comparable package (StoreForce, Workday, Kronos, etc)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
