INDITEX, is one of the world’s leading fashion retailers with over 5,800 stores across 210 countries by bringing together 120 diverse cultures. In the Netherlands, we proudly represent seven iconic brands: ZARA | PULL&BEAR | MASSIMO DUTTI | BERSHKA | STRADIVARIUS | ZARA HOME | OYSHO As a Top Employer 2026, we thrive for authenticity, belonging, and innovation. It is our mission to ensure that every member of our team feels seen, inspired, and empowered. Your INDITEX career is #more than a job! Your role As a Store Manager, you will play an important role in fostering a diverse and inclusive environment while representing the brand image and corporate values of INDITEX. You will be responsible for coordinating daily operations and making strategic decisions regarding product placement to meet established commercial objectives. In this leadership role, you will oversee and organize your team, ensuring collaboration and professional development, while driving store profitability through effective space management. Your primary focus will be on ensuring an exceptional customer experience provided by the team of the Store. To support your Store, we ensure that you have open and flexible communication channels to the regional HR and Commercial team. You will report directly to the HR and Commercial Managers. Main Responsibilities Store Operations • Manage HR Indicators (KPIs) performance, ensuring targets are exceeded throughout the store. • Oversee the cleaning standards inside the store ensuring they are in line with the company’s guidelines • Monitor the uniforms’ allocation for Customer Care Experts and Managers according to the company’s policy • Overlook replenishment is done in a timely and effective manner through all the departments • Ensure that the store is merchandised according to the company’s standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand • Implement the ideal rotas to ensure you have the correct covering, taking into consideration the budget of hours provided by the HR Business Partner. • Ensure that the department is merchandised according to the company’s standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand • Oversees the till processes, ensuring good customer care, and sees that all company policies are adhered to. HR processes · React accordingly to the recruitment needs of the department, ensuring that a fair selection process is being followed · Keep constant, clear, timely and effective communication with Head Office, Store Director, Product Managers, Regional Managers and HR people · Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example · Develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression · Receive constructive feedback in a positive manner, being productive towards your personal development and supporting the team · Comply with the Company Health & Safety Policy. · To be an ambassador in the company’s sustainability project What you bring · Ability to lead by example, motivate, and develop employees. · Initiative in identifying and addressing issues proactively. · Strong organizational skills with effective delegation and multitasking abilities. · Strong numerical skills for managing budgets and performance metrics. · Understanding of market trends, commercial dynamics, and competitor landscape. · Minimum of 2 years' experience in a customer service management role · Experience or studies in architecture or interior design is a plus · Either Dutch or English speaker Your Benefits Competitive salary Opportunities for personal and professional career growth Access to Language Hub for Language Learning and Development 25% employee discount in all our Brands Benefits at Work platform for more discounts 5 weeks of vacation per year Travel allowance We are dedicated to promoting diversity and ensuring an inclusive work environment where everyone's opinions are valued and respected. We embrace diversity in recruitment, training, and promotion, ensuring equal opportunities for all employees, regardless of disability, race, sex, gender, age, ethnicity, sexual orientation, or other unique characteristics. At INDITEX we empower all our employees without exception. This job description details the core responsibilities but is not all-inclusive. You may be asked to take on additional tasks as required. Applicants must have full authorization to work in the EU without requiring sponsorship. We are unable to provide visa or work permit sponsorship for this position. An integrity check via the warning register of the FAD (Fraud Approach Retail) foundation is part of the application procedure.
