GUEST RELATİONS OFFİCER
Amsterdam | New Market Launch
Create Exceptional Experiences from the First Hello
Join Plaza Cubes as we launch our first location in Amsterdam.
Plaza Cubes is one of the leading Turkish providers of serviced offices, coworking spaces, meeting rooms, virtual offices, and flexible workspace solutions, with more than 20 years of industry experience and successful operations in both Turkey and Germany.
As part of our international expansion strategy, we are preparing to open our first location in Amsterdam.
We are looking for a friendly, professional, and service-oriented GUEST RELATİONS OFFİCER who will become the face of Plaza Cubes and play a key role in delivering an exceptional customer experience from day one.
This is a unique opportunity to contribute to the successful launch of our Amsterdam location while becoming part of an expanding international company.
ABOUT THE ROLE
As a GUEST RELATİONS OFFİCER, you will be the first point of contact for our members, guests, visitors, and business partners.
You will create a welcoming and professional environment while supporting the daily operations of our business centre through outstanding hospitality, front office management, and customer service.
Your positive attitude, attention to detail, and commitment to service excellence will contribute directly to the premium customer experience Plaza Cubes is known for.
KEY RESPONSIBILITIES
- Welcome members, guests, visitors, and business partners in a professional and friendly manner.
- Deliver an exceptional customer experience throughout every interaction.
- Manage the reception area and ensure it reflects Plaza Cubes’ premium service standards.
- Answer incoming telephone calls and respond to emails and enquiries professionally.
- Coordinate meeting room reservations, preparation, guest welcoming, and catering services.
- Prepare and serve coffee, beverages, and light refreshments for meetings and guests.
- Support the daily hospitality experience across all shared areas.
- Handle incoming and outgoing mail, courier deliveries, and shipments.
- Monitor office supplies and communicate purchasing requirements when necessary.
- Ensure meeting rooms, lounges, kitchens, and common areas remain clean, organized, and presentable throughout the day.
- Assist with visitor registration, access procedures, and security protocols.
- Follow operational procedures, daily checklists, and company service standards.
- Work closely with the Sales, Operations, and Community teams to ensure seamless daily operations.
- Support the successful opening and ongoing operation of the Amsterdam location.
EXPERIENCE & QUALIFICATIONS
Experience
- Minimum 2 years of proven experience in hospitality, guest relations, reception, front office, serviced offices, coworking, hotels, customer service, or similar service-oriented environments.
- Experience in premium hospitality, business centres, hotels, or luxury customer service environments is an advantage.
- Experience in preparing coffee, beverages, and hospitality services is considered a plus.
- Experience using Microsoft Office and basic administrative software.
Qualifications
- Excellent written and spoken English and Dutch.
- Friendly, professional, and customer-focused personality.
- Outstanding communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- High attention to detail.
- Ability to remain calm and professional in a fast-paced environment.
- Positive attitude with a proactive approach to problem-solving.
- Ability to work independently as well as within a team.
- Professional appearance and strong representation skills.
WHO YOU ARE
We are looking for someone who:
- Loves working with people.
- Enjoys creating positive first impressions.
- Has a genuine passion for hospitality and customer service.
- Takes pride in delivering outstanding guest experiences.
- Is organized, reliable, and proactive.
- Enjoys working in an international business environment.
- Wants to grow together with an expanding international company.
WHAT WE OFFER
- Opportunity to join Plaza Cubes during its Amsterdam launch.
- A professional and international working environment.
- Comprehensive onboarding and training.
- Stable full-time position.
- International career development opportunities.
- Long-term career growth within an expanding international organization.
CAREER OPPORTUNITY
As Plaza Cubes continues its expansion in the Netherlands, this role offers excellent long-term career opportunities. Successful team members will have the opportunity to grow into senior Guest Relations, Community, Operations, or Office Management positions as the company continues to expand.
ABOUT PLAZA CUBES
Plaza Cubes is one of the leading Turkish providers of serviced offices, coworking spaces, meeting rooms, virtual offices, and flexible workspace solutions.
For more than 20 years, we have supported entrepreneurs, SMEs, and multinational companies by creating inspiring and flexible work environments.
With successful operations in Turkey and Germany, we are now bringing our expertise to Amsterdam as the next step in our international growth journey.
Job Type: Full-time
Work Location: In person
