Would you like to play a key role in building a modern Service Management organization where quality, compliance, and risk management go hand in hand? Do you enjoy creating structure, transparency, and confidence in complex IT environments? Then this role as value stream lead (service assurance & compliance) could be the next step in your career.
Within Tata Steel, you will help shape and strengthen our Service Management capability. Your focus is to ensure that governance, risk, quality, and compliance processes are effective, practical, and embedded into the way we work. By balancing control with usability, you enable the organization to deliver reliable services while remaining audit-ready and compliant.
As a service assurance & compliance lead at Tata Steel…
- Lead the Service Assurance & Compliance value stream and ensure that risk management, quality management, audit readiness, governance reporting, and compliance activities are effectively organized and continuously improved.
- Maintain and actively manage the risk register, ensuring that risks are visible, mitigation actions are tracked, and progress is monitored.
- Own and continuously improve the Quality Management System, ensuring it remains practical, relevant, and aligned with Service Management processes.
- Coordinate internal and external audits, organize evidence collection, and ensure findings and improvement actions are followed through to completion.
- Work closely with other service assurance & compliance leads and stakeholders to embed assurance and compliance requirements into daily operations without creating unnecessary bureaucracy.
- Provide clear governance reporting and management information, enabling informed decision-making and visibility of the organization’s compliance posture.
- Promote a culture of accountability, quality, transparency, and continuous improvement across the Service Management environment.
